Whitepaper provides roadmap to building a business case for retail tech

October 22, 2026

When it comes to deploying retail technology the first step often proves to be the most critical step — developing a strong business case.

Retail customer satisfaction stays strong

October 22, 2026

The customer experience in retail stayed strong in Q3, with a global satisfaction score hitting 91.9%, just o.5 percentage points from 92.4% in Q2 of this year.

Average holiday shopper spend will increase 4% this season

October 21, 2026

The average household spend this holiday season is expected to increase to $1,654, up 4% over 2025, with gains coming from Gen Z and millennial shoppers.

Price, discount rank tops in consumer purchasing decisions

October 21, 2026

Consumers want value when shopping and pricing and discounts are top of mind, according to a report from Wunderkind and Cordial.

BJ’s kicking off super early Black Friday

October 20, 2026

BJ's Wholesale Club's Black Friday will take place super early this year, even before Halloween.

The future of unattended payments depends on consumer trust

by Conn Byrne — Executive Director for Integrated Payments, Payroc

In an era where margins are already thin, and where retailers are managing tens of thousands of unattended payment assets, QR codes can be deployed and managed…

North Carolina Costco plans move forward

October 14, 2026

The plan to build a Costco in Asheville, North Carolina, is moving forward after the city's planning and zoning commission approved the wholesaler's…

When AI becomes the shopper: Why retailers must rethink customer experience

by Divya Valsala Saratchandran

AI isn't replacing the customer. But it is becoming part of the buying decision.

World Market debuts 250th store

October 8, 2026

World Market, a specialty retailer, has opened its 250th store.

AI, social media, digital shopping: What retailers need to do to grab Gen Alpha, Gen Z shoppers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers need to offer digital discovery for the online Gen Alpha shopper and in the mall experience for the Gen Z. consumer.

Publix opening NC store in late October

October 7, 2026

Publix plans to open a store in North Carolina on Oct. 28.

Holiday shoppers setting budgets, planning earlier

October 2, 2026

Holiday shoppers, facing economic challenges, likely won't spend less this season. What they will change, however, is how they spend.

Evolving loss prevention into a CX function

by John Kim — Senior Director of Product and Design for Avigilon, Avigilon

Locked displays and extra checkpoints are not meant to antagonize shoppers, but the extent to which they have grown to impact perception is undeniable.

Walmart: We price the product, not the person

September 30, 2026

Walmart, in an open letter to customers and employees, is making it clear that it won't be adjusting prices according to consumer shopping history, income or…

Behavior-Led Innovation: How Consumer Behavior Drives the Future of Retail

Retail innovation starts with the customer. As shopping behaviors evolve, they reshape expectations and influence how retailers design experiences and…

Presented by Toshiba Global Commerce Solutions, Inc.

A Smarter Approach to Inventory Optimization Using AI

AI is giving specialty retailers greater visibility into inventory performance and changing demand. This blog explores how AI can strengthen forecasting and…

How retailers can capitalize as consumers become more intentional

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Economics and budget tightening are spurring shoppers to be more intentional when purchasing. The trend presents opportunities for retailers to win new…

Why Gen Z's shift offline is changing the rules of brand building for retailers

by William Weeks — Chief Marketing Officer, Pion

As digital channels become more fragmented and less predictable, the brands that will stand out are those that combine seamless digital experiences with…

Amazon expanding same-day delivery hub

September 23, 2026

Amazon expects to have 1,000 same-day delivery hubs up and running by 2031. The expansion strategy, known internally as Project Mercury, will increase the…

Kwik taps Par Technology for guest engagement strategy

September 23, 2026

Kwik Fill has selected PAR Retail as a strategic technology partner to help Kwik Fill deliver more relevant, personalized customer experiences while building a…