Sally Beauty debuts TikTok Shop

March 27, 2026

Beauty retailer Sally Beauty has launched Sally Beauty on TikTok Shop.

Pandora taps Hardis Supply Chain for supply chain modernization

March 26, 2026

Pandora, one of the world's largest jewelry retailers, has partnered with Hardis Supply Chain, which offers supply chain software technology, to undertake a…

eyefactive Wins Second Place at Best Retail Cases Award 2025

eyefactive receives an award at the Best Retail Case Award 2025 in the Omnichannel category.

Pennsylvania debuts bill to fight dynamic pricing

March 23, 2026

Pennsylvania lawmakers are proposing a Senate bill, 1205, that would ban dynamic pricing.

February retail sales reveal moderate gains

March 20, 2026

Retail sales grew again in February and data revealed strong increases year over year, according to a report from the National Retail Federation and CNBC.

2026 will be a year of rapid technological advancement

by Ben Johnston — Chief Operating Officer, Kapitus

For small business retailers, 2025 was a year consumed by the promise of change and the fear of what that change would bring.

Costco CEO, CFO talk AI-powered online sales jump, tariff strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Costco is reaping e-commerce sales rewards from AI technology and piloting automated pay stations that let members pay for pre-scanned orders with an average…

Costco shopper sues Costco for price increase due to tariffs

March 17, 2026

A Costco shopper has filed a lawsuit in an Illinois federal court seeking any refund the wholesaler receives from tariff refund actions.

2 dozen states sue over tariffs after court ruling

March 10, 2026

Two dozen states have filed suit against the Trump administration over the latest tariff move by President Donald Trump.

Tariff refund system in progress

March 10, 2026

The U.S. Customs and Border Protection, a federal government agency, is revamping its system to process refunds related to the tariffs imposed by President…

Trader Joe’s earns best grocery store title in consumer report

March 6, 2026

Trader Joe's is the best U.S. grocery store according to a report from the American Consumer Satisfaction Index.

For loyal Amazon customers it’s no longer love but intentional reflex

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Cheaper retail prices unlikely despite tariff ruling

March 3, 2026

Consumers won't see prices coming down despite a Supreme Court ruling that declared Trump administration tariffs were not constitutional, according to…

The hidden customer experience cost of returns: Why apparel brands must rethink reverse logistics

by Jonathan Briggs — SVP of Sales, ShipMonk

Returns are no longer a back-office function. For apparel brands, they represent a defining moment in the customer relationship.

Woof Gang Bakery & Grooming expands private label to boost retail experience

February 26, 2026

Woof Gang Bakery & Grooming has expanded its retail experience with toys, treats and even cosmetics.

Walmart expects to maintain solid sales growth in 2026

February 25, 2026

Walmart expects to maintain the sales growth it achieved in 2025 yet are a bit wary of the current economy in the U.S., trade policy actions and how low-income…

Amazon beats out Best Buy in consumer electronics purchases

February 25, 2026

Amazon captured 31% of consumer electronics spending in 2025, beating out Best Buy, according to Numerator's "Numerator Consumer Electronics Tracker" report…

Why CX outcomes, not price cuts, will drive retail growth in 2026

by Banwari Agarwal — CEO Retail & CG and Digital Business, Sutherland Global

Staying competitive shouldn’t start with slashing prices. While discounts may deliver a short-term lift in revenue, they steadily erode margins and train…

Tariff court ruling brings uncertainty, big questions for retail industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Supreme Court's tariff decision draws applause and uncertainty regarding impact on the retail segment.