Sears aims to be more interactive

March 12, 2009

Chicago Sun-Times: Sears' new president of home electronics, Karen Austin, wants to take advantage of Circuit City's demise by giving Sears shoppers more…

Jeweler lets shoppers share their personal stories online

March 9, 2009

AUSTIN, Texas — Bazaarvoice, provider of hosted social commerce applications, today announced that Zale Corp., a leading specialty retailer of fine jewelry in…

iCongo version 8 adds dynamic catalog creation, enhanced merchandising

March 4, 2009

MONTREAL — iCongo, provider of e-commerce and cross-channel systems, today announced a set of new features to its retail e-commerce and cross-channel system.

Fashionology lets tweens design their own clothing, online

March 1, 2009

MediaPost: A marketing campaign kicks off today aimed at spreading the word to tweens about an interactive fashion design experience aimed at girls ages 7-1…

Order online, pickup in-store boosts sales

March 1, 2009

Internet Retailer: As competition for retail sales increases, in-store pickup of online orders is emerging as a more important opportunity for multi-channel…

Survey: Multichannel customers are more profitable

February 25, 2009

Internet Retailer: Customers who shop across multiple channels are more profitable than others, agree 56 percent of retailers in a new study by research and…

Prairie Interactive releases customer interaction suite

February 25, 2009

ENGLEWOOD, Colo. — Prairie Interactive Messaging, a CSG Systems company, today announced the release of its Customer Interaction Solutions Suite, designed for…

ProcessAway turns iPhones into credit card terminals

February 24, 2009

TUSTIN, Calif. — Apple's best-selling iPhone can double as a credit card processing device, thanks to a new app called ProcessAway.

Research: Mobile retail apps have massive growth potential

A new survey reveals that while most online shoppers have mobile phones, only a fraction have used them while shopping.

Study shows e-mail campaigns drive offline shopping behavior

February 22, 2009

DALLAS — The receipt of permission-based e-mail makes shoppers more likely to do business with a retailer, in addition to generating a more favorable opinion…

GK Software releases GK/Retail 12

February 22, 2009

SCHOENECK, Germany — GK SOFTWARE AG has announced the immediate availability of GK/Retail 12, the newest release of its Store Automation suite of products…

Weaving real-time Web into brick-and-mortar

February 18, 2009

ZDNet Blogs: For many purchases, consumers get a better customer experience from a well-automated Web site than they do from most retail stores. They can…

More retailers putting print catalogs online

February 18, 2009

SAN JOSE, Calif. — Adobe Systems Inc. today published results of its annual Adobe Scene7 survey detailing how Web commerce businesses are building out their…

Jewelry.com relaunches with broader scope

February 17, 2009

National Jeweler: Jewelry.com has relaunched to feature an expanded retailer directory that covers multichannel national and regional fine-jewelry stores in…

Five ways retailers can use Microsoft Tag today

by James Bickers — Editor, Networld Alliance

Redmond's new mobile barcode app offers some incredible flexibility for creative marketing — and it is available and ready to use right now.

COVER: 5 applications you should be using but aren't

February 12, 2009

Want to improve the customer experience, drive revenue and cut costs? The cool innovations can help

Companies waking up to customer experience

February 12, 2009

vnunet: The vast majority of organizations are embarking on multi-channel marketing strategies, despite only a small number currently having the ability to…

CHECKOUT: Connecting with conversational marketing

February 12, 2009

Social networking can boost sales in an unconventional way

Retail architect: Meet the new consumer

February 10, 2009

Jeffrey Hutchison, The Huffington Post: The current financial crisis has ushered in a new retail era which spells the end of shopping as we have known it…

Opinion: Data hurdles to a great multi-channel experience

February 10, 2009

On Windows: The impact poor quality product information has on customer experience is often overlooked. The reasons for this are complex. Fixing the data is…