Advance Auto Parts revs up multichannel shopping experience

October 20, 2009

TMC reports that Advance Auto Parts has launched a new commerce solution from IBM and CrossView to connect online and contact center sales channels with retail…

Freakonomics co-author to speak at NRF 2010

by James Bickers — Editor, Networld Alliance

Journalist Stephen Dubner has been added to the roster of "retail's big show," taking place this January in New York.

Wavelink voice-enables Oracle retail apps

October 11, 2009

Wavelink Corp., a member of the Oracle PartnerNetwork, today announced its Wavelink Speakeasy platform can be used to voice-enable Oracle Retail Store…

Neiman Marcus gets frugal for the holidays

by James Bickers — Editor, Networld Alliance

October 6, 2009

A retailer whose name is perhaps antithetical to the concept of frugality is getting a little bit thriftier with its 83rd annual gift catalog.

Customer experience affected most by social media channel

October 4, 2009

Research from Alterian's Engaging Times Summit showed that social media is the biggest factor changing how marketers approach customer engagement. This means…

Top 10 brand and marketing trends for 2010

A new definition of value, growing consumer expectations among the things brands and retailers will need to watch for.

Report: Store-based retailers see the most potential in mobile

September 30, 2009

RSR Research's latest report, "Online Commerce in 2009: The Model Has Changed — Have Retailers?" finds that store-based retailers see the greatest…

Virgin Mobile woos shoppers with free beer

by James Bickers — Editor, Networld Alliance

September 28, 2009

The new Virgin Mobile web site in Australia uses new nomenclature when describing its customers — in fact, they are no longer called customers, but rather…

JC Penney testing mobile coupon program

by James Bickers — Editor, Networld Alliance

September 24, 2009

JC Penney has announced that it will support the Cellfire mobile coupon program, which allows shoppers to download and carry coupons on their smart phones. In…

How mobile will reshape the customer experience

Mobile applications for smart phones are poised to be the future of retailer communications with shoppers.

Report: Multichannel buyers more active, have higher spend per household

September 14, 2009

According to Epsilon Targeting, the newly formed data division of Epsilon, online sales continue to grow and certain product categories remain popular among…

Walmart displays emphasize 'family night'

by James Bickers — Editor, Networld Alliance

September 13, 2009

Mega-retailer Walmart has already rolled out one recession-driven ad blitz, in which it emphasizes how families can make homemade meals for just a few dollars…

Halfords reaches one millionth online reservation for in-store pickup

by James Bickers — Editor, Networld Alliance

September 10, 2009

British retailer Halfords launched a "reserve and collect" feature on its web site last year, and it appears to be clicking with customers: The company…

RetailWire Discussion: Guys join the 'get out of shopping' club

Where does the shopping-averse and fashion-challenged male go for help? One answer is Trunk Club, a new online personal shopping service.

Roots Canada adds social commerce features to web site

by James Bickers — Editor, Networld Alliance

August 31, 2009

Roots Canada, a leading Canadian lifestyle retailer, announced it has added social commerce features to its e-commerce site at www.roots.com. The product…

Meijer to test online ordering, in-store pick-up

by James Bickers — Editor, Networld Alliance

August 27, 2009

Internet Retailer reports that supermarket chain Meijer is about to launch its Grocery Express program, which will let customers place orders online, then head…

Research: E-commerce hindered by lack of human assistance

A large number of respondents to a new survey indicate a lack of assistance affected their online purchasing decisions.

Chico's adds live help to its e-tail sites

by James Bickers — Editor, Networld Alliance

August 24, 2009

Chico's, which operates three online retail brands (www.chicos.com, www.soma.com and www.WhiteHouseBlackMarket.com), is adding an integrated live help…

Hands-on review: Best Buy's Twelpforce

by James Bickers — Editor, Networld Alliance

The electronics retailer is using Twitter to connect customers to an army of tech experts. How well does it work?

Luxury retailers need to personalize the online experience

by James Bickers — Editor, Networld Alliance

August 13, 2009

Shopping a luxury retailer is a singular experience — the setting, the products, the (hopefully) excellent service. But most of those things go away when…