Belk selects Accenture multichannel software

January 7, 2014

Technology firm Accenture announced it has been selected by Belk, the largest family-owned and -operated department store company in the United States, to help…

Retail trends in customer experience for 2014

In 2014, the push for truly remarkable customer experiences will become even more intense.

Ten trends to watch for in 2014

by Doug Stephens — President, Retail Prophet Consulting

2013 was another year of incredible change in the retail industry. From economics and demographics to media and technology, disruption came at retailers from…

Digby announces upgrades to mobile marketing platform

January 6, 2014

Digby today announced the launch of several new upgrades to Localpoint, the company′s award-winning platform that facilitates consumer engagement in and around…

Coupons.com to buy Yub for online/offline promotions

January 3, 2014

The digital coupon company Coupons.com will buy Yub, a San Francisco-based firm that promotes in-store sales through online offers, according to The Wall…

U.S. Olympic Committee partners with JCPenney

January 3, 2014

The United States Olympic Committee (USOC) announced it is teaming up with JCPenney as part of the retailer's charitable giving program, JCPenney Cares.

Report: Affluent adults are heavy Amazon users

January 3, 2014

New research from The Shullman Luxury and Affluence Monthly Pulse says that more than two-thirds of Americans making more than $250,000 per year have shopped…

Retailer John Lewis rolls out new in-store tech for the holidays

December 18, 2013

The upscale retailer John Lewis, which operates 43 department stores throughout the U.K., has announced three new in-store technology initiatives it is taking…

Eyeing omnichannel growth, Macy's to build major new fulfillment center

December 18, 2013

Macy's has announced it will build a major new direct-to-consumer fulfillment center near Owasso, a city in Tulsa County, Okla., to support continued sales…

Declaring that you are omni-channel does not make it so

by Chris Petersen — Owner, IMS

You have to be living under a rock if you haven't seen the seismic shift in consumer shopping patterns. While US retailer stores did OK on Black Friday…

Selfridges takes product photography operation in-house

December 17, 2013

Selfridges has taken its entire online photography operation in-house to improve customer experience and boost the efficiency of its imaging process, the…

Google Shopping exec on Diane von Furstenberg, using Hangouts for online retailing

December 16, 2013

At the recent launch event for the fourth-annual PSFK Future of Retail Report, Laura Jones, product marketing manager for Google Shopping, spoke about a recent…

British jeweler Beaverbrooks launches new e-commerce site

December 16, 2013

Hybris software, an SAP company, has announced that U.K. high-street jeweler Beaverbrooks has launched its new e-commerce website, www.beaverbrooks.co.uk…

Symphony EYC expands Click & Collect tool

December 16, 2013

Retail software provider Symphony EYC has announced Symphony EYC Click & Collect, a comprehensive offering that the company said provides flexible…

Tips for embracing showrooming during the holidays

In a surprising move, Best Buy is wholeheartedly embracing showrooming this holiday season. What gives?

5 ways to a customer-centric contact center

Your contact center is often the first introduction - or the last straw - a customer has with your company.

Target unveils online 'Awesome Shop'

December 12, 2013

Target today unveiled its "Awesome Shop" subsite, a curated collection of products that all have a few things in common: They've all been pinned on Pinterest…

Instacart brings same-day grocery delivery service to Boston

December 12, 2013

Same-day grocery delivery service Instacart, which currently operates in San Francisco and Chicago, announced today that it has expanded into the Boston market.

Spindle will buy Yowza!! to capitalize on mobile coupons

December 11, 2013

The mobile commerce company Spindle is acquiring Yowza!! for its mobile marketing and couponing platform and merchant relationships.

Anonymity, privacy and onions: How Tor might impact online retailers

by James Bickers

The anonymous browsing protocol raises real concerns for anyone accepting payments over the Internet.