Starbucks CEO talks gift card, mobile payment trends

by Alicia Kelso — Editor, QSRWeb.com

The company processed 2-plus million new Starbucks card activations a day leading up to Christmas.

Valentine's Day study: Tablets beat smartphones for mobile shopping

January 27, 2014

Customer experience firm Maxymiser today released its latest research study, ″Valentine's Day: Retail's Love Affair With Digital.″ The report compares and…

Shoppers will expect more mobile content from brands, retailers in 2014

January 27, 2014

Most mobile shoppers redeemed a coupon directly from their mobile device last year, according to a recent study from mobile shopping app Key Ring. Key Ring is…

Hudson's Bay, Lord & Taylor offer mobile shopping from print ads

January 23, 2014

The HBC Department Store Group announced today the launch of a new mobile shopping application for both Hudson's Bay and Lord & Taylor. HBC is partnering…

Supermarket DIA adds mobile app, refrigerated pickup lockers

January 23, 2014

Madrid-based multiformat grocery chain DIA has announced a new partnership with mobile solution provider AIRTAG. The program, dubbed "Diadiscount," includes a…

Tapping big data to improve the customer experience

We will have 40 trillion gigabytes of data by 2020. What are we going to do with it?

Source Metrics says it can track in-store conversions from Facebook ads

January 22, 2014

Social media marketing analytics firm Source Metrics has announced the launch of its Facebook In-store Ad Tracker, which it says provides retailers with access…

Sleep Train implements cloud-based analytics tool

January 21, 2014

Software provider Manthan Systems announced today that Sleep Train Inc. has gone live with ARC Merchandise Analytics, its cloud-based advanced analytics…

Tata Consultancy Services launches digital business unit

January 21, 2014

Tata Consultancy Services, an IT services, consulting and business solutions organization, today announced the launch of its Digital Software & Solutions…

RetailMeNot publishes shopper trend report for 2014

January 16, 2014

RetailMeNot, a U.S.-based digital coupon destination, has released a retail forecast examining consumer behaviors on personal wealth, savings, and confidence…

Babies R Us partners with parenting blog TheBump.com

January 16, 2014

Babies R Us, a dedicated juvenile products retailer, announced today that it has entered into a strategic partnership with TheBump.com, a pregnancy and…

Target, Neiman Marcus feeling the pain of data breaches

Target has lost nearly 85 percent of its brand equity on the values of trust and security.

2014 is 'The Year of Empathy,' according to Temkin Group research

January 15, 2014

Bruce Temkin, widely recognized as a customer experience visionary, has released his annual listing of customer experience trends to watch. Headlining the…

Vantiv, Microsoft announce payments partnership

January 14, 2014

Yesterday at the National Retail Federation's Annual Convention & EXPO, Vantiv, a provider of payment processing services and related technology solutions…

Facebook exec names 3 trends driving retail personalization

Online shopping is increasingly being driven by an "I'll know it when I see it" phenomenon.

Deckers Outdoor implements mobile retail plan

January 13, 2014

VeriFone Systems announced today at the NRF Conference & EXPO that Deckers Outdoor Corporation has implemented VeriFone mobile retailing hardware and…

Mindtree introduces two new solutions at NRF show

January 13, 2014

Mindtree, a global information technology solutions company, today unveiled two solutions created to drive consumer engagement and commerce, Integrated…

QuantiSense releases supply chain and logistics analytics application

January 13, 2014

Today at the NRF Annual Convention & EXPO, QuantiSense announced the release of its QuantiSense Supply Chain & Logistics analytic application.

Sitecore partners with Microsoft to build joint e-commerce solution

January 13, 2014

Sitecore, developer of customer experience management software, today announced at the National Retail Federation's Annual Convention & Expo that it will…

NCR makes four debuts at NRF

January 13, 2014

NCR Corp. is showcasing new software, software-as-a-service and retail technology solutions at the 2014 National Retail Federation Convention & Expo: