Omnichannel News
Hourly retail store associates value flexibility
October 2, 2023
Flexibility matters most to retail hourly workforce with 96% naming it as the top motivator to take a new job.
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Consumers have little trust in credit card companies lobbying for fees
September 29, 2023
Less than one-quarter, 21%, of consumers view credit card companies as honest and trustworthy when they lobby Congress on fees charged to retailers
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Target shutting stores due to theft, safety issues
September 27, 2023
Target is closing nine stores by Oct. 21 in several states due to theft activity and concerns about worker and customer safety.
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Target hiring 100K workers for holiday season, Macy’s hiring on 38K
September 25, 2023
The holiday shopping season has retailers busy hiring on employees, with Target planning to hire 100,000 and Macy's onboarding 38,000 workers — the latter a…
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Amazon hiring 250K workers ahead of holiday season
September 22, 2023
Amazon is hiring 250,000 U.S. employees to fulfill full-time seasonal and part-time jobs across its operations network and 30,000 will be across California.
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1-800-Flowers.com hiring 8K-plus seasonal workers
September 20, 2023
Gift and flower retailer 1-800-Flowers.com plans to hire on more than 8,000 associates, across its brand family, to meet holiday demand.
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Consistency key to retail customer experience, say consumers
September 18, 2023
When it comes to the retail customer experience, regardless of loyalty status, most consumer view the key to exceptional CX is providing consistent…
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Nomination deadline extended for 2024 Top 50 retail innovators report
September 18, 2023
The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…
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Macy’s taps Olivier Bron as Bloomingdale’s CEO
September 15, 2023
Macy's, which owns luxury brand Bloomingdale's, has named Olivier Bron as the brand's CEO.
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BJ’s names Anjana Harve EVP, CIO
September 11, 2023
Anjana Harve has been named EVP and CIO for BJ's Wholesale Club.
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JCPenney investing $1B to boost customer experience, operations
September 7, 2023
JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…
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Aldi acquiring Winn-Dixie, Harveys grocery businesses
August 23, 2023
Aldi is acquiring Winn-Dixie and Harveys Supermarket.
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Retailers reap omnichannel benefits but challenges in play
August 9, 2023
While nearly 60% of retailers describe omnichannel fulfillment as important, and benefits are being gained, they are also confused about potential and are…
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Gap taps Richard Dickson as CEO
August 3, 2023
Gap has hired on Richard Dickson, the former CEO and president of Mattel, as its new CEO.
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Lowe’s teams with OneRail on same-day delivery
July 27, 2023
Lowe's is expanding its same-day delivery service nationwide for orders placed online and via its app.
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Lowe’s, Petco expanding store-in-store partnership
July 25, 2023
Lowe's Companies Inc. and Petco are expanding a pilot program in which Petco products and services are located within Lowe's stores.
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Consumers expect to spend more in back-to-school shopping
July 19, 2023
Consumers shopping for back-to-school items will spend 15.7% more this year compared to 2022, according to a JLL survey.
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Consumers crave convenience when it comes to checkout
July 14, 2023
A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.
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Australian brand taps NewStore to unified customer experience
July 5, 2023
Lorna Jane, an Australia-based activewear brand, is deploying NewStore's mobile-first omnichannel cloud platform across its 107 stores to boost omnichannel…
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Sports brand teams with Salesfloor to boost customer experience
June 26, 2023
Sports brand PUMA India is partnering with Salesfloor, a customer engagement platform, to bolster customer relations by integrating and elevating its online…
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