Mastercard says holiday e-commerce sales enjoy record surge

January 3, 2020

Mastercard released its SpendingPulse report that said that U.S. retail sales grew 3.4% during the holiday season in 2019, with online sales growing almost…

Gap between retail winners and losers getting bigger

December 18, 2019

Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…

Majority of UK consumers find online shopping more convenient

December 16, 2019

More than half, 52.5%, of U.K. residents prefer online shopping due to its convenience and the fact they don’t have to deal with crowded stores. Of those…

Dave & Buster's debuts mobile guest engagement commerce app

December 5, 2019

Dave & Buster's is launching a guest engagement app experience that lets guests tap their smartphones on games, provides instant reloading capability for…

Cyber Monday reveals mobile driving ecommerce train

by David Jones — Editor, Networld Media Group

December 5, 2019

A record holiday shopping performance on Cyber Monday was driven by heavy use of mobile by retailers looking to take advantage of the short holiday season.

Black Friday sets online record, Thanksgiving no turkey either with holiday sales

December 2, 2019

Black Friday and Thanksgiving were big online shopping days, record-setting in fact, with U.S. consumers spending $7.4 billion online and $4.2 billion…

California grocer launches custom online shopping portals

December 2, 2019

Smart & Final, a California-based retail grocer, has launched redesigned e-commerce portals to provide shoppers, as well as business clients, an integrated…

Harry & David launches digital features, new functionality for holiday shopping time

December 2, 2019

Harry & David has hastened the pace on its mobile commerce site, personalized customer communications, and launched a gift tool and subscription service…

Walmart adds Siri ordering for grocery pickup, delivery

November 26, 2019

Small retailers embracing mobile banking

November 25, 2019

Mobile banking has crossed a bit of a threshold with small business customers given increasing customer satisfaction ratings and banks are beginning to see…

Consumers embrace mobile banking, but still value branches

November 18, 2019

An increasing number of consumers are using mobile banking, yet the vast majority still consider branch locations an important part of their banking…

Mobile powering early holiday shopping surge, claims study

November 13, 2019

Adobe Analytics reports holiday shoppers have spent $19.7 billion so far, a 17.5% increase from a year ago. 

Amazon prepping Amazon grocery brand store

November 11, 2019

Amazon is getting ready to open a branded grocery store in Woodland Hills, California, with a 2020 debut date.

Consumers will be busy shopping this holiday season

November 11, 2019

A Tinuiti research report reveals consumers will be bullish on holiday spend this year, with Gen X shoppers likely spending the most. The research, which…

Zulily debuts price comparison tool, offers to match Amazon, Walmart holiday sales

November 6, 2019

Online retailer Zulily is offering a comparison tool that let shoppers review its prices against major competitors, including Amazon and Walmart, and will…

Digital much more entwined in consumers’ lives than most realize

October 25, 2019

The average person estimates they use seven digital services a day, but, in fact, they are using more than 30 daily basis, according to an AppDynamics' App…

Toys R Us e-commerce presence gets a new life thanks to Target

October 23, 2019

While no longer a brick-and-mortar player after going bankrupt, Toys R Us is partnering with Target to relaunch an e-commerce channel, ToysRUs.com, giving the…

Holiday sales growth will hit at least 3.8%, claims NRF

October 16, 2019

Holiday retail sales in November and December will increase between 3.8% to 4.2%, compared to 2018, according to the National Retail Federation.

Cloud helping boost customer satisfaction, claims contact center study

October 11, 2019

Companies using a cloud-based contact center technology are achieving a 18% higher level of customer satisfaction compared to businesses using on-premise…

Banana Republic, Athleta launch BOPIS

October 7, 2019

Customers of Banana Republic and Athleta can now buy online and pick up in-store at all U.S. stores.