Omnichannel News
Companies waking up to customer experience
February 12, 2009
vnunet: The vast majority of organizations are embarking on multi-channel marketing strategies, despite only a small number currently having the ability to…
read nowCHECKOUT: Connecting with conversational marketing
February 12, 2009
Social networking can boost sales in an unconventional way
read nowRetail architect: Meet the new consumer
February 10, 2009
Jeffrey Hutchison, The Huffington Post: The current financial crisis has ushered in a new retail era which spells the end of shopping as we have known it…
read nowOpinion: Data hurdles to a great multi-channel experience
February 10, 2009
On Windows: The impact poor quality product information has on customer experience is often overlooked. The reasons for this are complex. Fixing the data is…
read nowWegmans upgrades online shopping list functionality
February 4, 2009
Progressive Grocer: Wegmans.com now enables users to make shopping lists that help them spot savings, check prices before going to the store, remember…
read nowRetailers shedding jobs, but specialized roles still remain
February 3, 2009
Internet Retailer: Even if more big retailers keep reducing their head count, there are still opportunities for seasoned and specialized e-commerce employees…
read nowIkea multichannel driving customer loyalty
February 3, 2009
Retail Bulletin: The online business of Ikea was developed as a way of generating greater loyalty among the customer base as it is this that ultimately…
read nowKrause Outlet puts 24-hour automated fashion show in the store window
February 2, 2009
RFID Journal: Serendipity, creativity and years of patience are the basis for a clever application that utilizes radio frequency identification to operate a…
read nowPETCO raises average order value with real-time personalization
February 1, 2009
SAN DIEGO, Calif. — Certona, a provider of real-time personalization and revenue optimization solutions for multi-channel retailers, announced today that PETCO…
read nowKroger expands mobile coupon program
January 28, 2009
Progressive Grocer: The Kroger Co. has expanded its digital grocery coupon program nationwide with Cellfire's digital coupons that are now available via…
read nowE-tailers becoming more sensitive to the needs of disabled shoppers
January 20, 2009
Internet Retailer: Retailers including Canadian Tire Corp. and Home Hardware Stores Ltd. are making their e-commerce sites more accessible with innovative…
read nowShop.org Forum to highlight e-tail opportunities
January 19, 2009
WASHINGTON — At Shop.org's Strategy & Innovation Forum this February, experts and guest speakers will discuss how retailers can use economic downturns as a…
read nowNew research reveals the best retail customer experiences of the year
January 19, 2009
LOUISVILLE, Ky. — Retail Customer Experience magazine announced the publication of its inaugural Best Retail Customer Experiences report, a comprehensive…
read nowSears planning drive-thru, warehouse concept store
January 18, 2009
Display & Design Ideas: Sears Holdings Corp. plans to open a warehouse-style concept store in Joliet, Ill., called MyGofer. The store will allow shoppers…
read now2009 retail trends: More multichannel, smaller stores
January 14, 2009
National Business Review (New Zealand): The 2009 Global Powers Of Retailing report outlines the expected trends for retailers over the coming recessionary…
read nowComing soon: Retailers reach out with ringtones
January 11, 2009
The Times: Jace Tyrrell, operations manager for the New West End Company, a trade body that represents 600 shops in Central London's retail heart, says that…
read nowNRF: Microsoft puts connected experiences center-stage
January 11, 2009
REDMOND, Wash. — Microsoft Corp. will showcase innovative technologies and interactive solutions that help multichannel retailers create differentiated and…
read nowTop Web retailers offered more coupons, rebates in 2008
January 7, 2009
Internet Retailer: Perhaps in anticipation of less than jolly holiday sales, 21 percent of the top 500 e-retailers added coupons and rebates in 2008, according…
read nowReport: 2009 to be 'the year of cross-channel retailing'
January 6, 2009
COLUMBUS, Ohio — Sterling Commerce, an AT&T company, today announced the findings from the inaugural meeting of the Cross-Channel Consortium Think Tank…
read nowOne-third of online shoppers encountered problems this holiday season
January 4, 2009
MARINA DEL REY, Calif. — In what may have been the most closely-watched holiday shopping season in the short history of the online medium, some 36 percent of…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
