Omnichannel News
Retailers experiment with new loyalty programs
April 27, 2008
Wall Street Journal: Rising food and oil prices combined with a downward spiraling economy have spurred consumers to spend less time shopping and more time…
read nowReport: Importance, prevalence of retail technology on the rise
April 24, 2008
Retail Bulletin: Contrary to suggestions that the online channel may soon prevail over bricks and mortar stores, new research commissioned by Visa Europe…
read nowHigh gas prices driving more online shopping
April 24, 2008
eMarketer: One-third of online U.S. adults say they are more likely to shop online because of high gasoline prices, according to a recent iCongo-sponsored…
read nowTaurus, F. Curtis Barry partner on multi-channel software
April 23, 2008
REDWOOD CITY, Calif. — Taurus Software and F. Curtis Barry & Company have announced a joint venture to develop a new software product for retailers.
read nowLinking CRM, content management is key to pleasing customers
April 22, 2008
Destination CRM: For most retailers, interacting with customers is tricky business. Although the integration of the Internet and Web 2.0 into consumers…
read nowMost people uneasy with customized Web content
April 13, 2008
Reuters: Nearly 60 percent of 2,513 people in the United States questioned in a Harris Interactive poll said they were uneasy when Web sites use information…
read nowSnap.Send.Get connects mobile phones, product info
April 13, 2008
PALO ALTO, Calif. — SnapTell, provider of image recognition-based mobile marketing solutions, was recently selected by Gartner, world's leading information…
read nowOnline sales to drive in-store technology growth
April 10, 2008
Inside Retailing (Australia): With Internet sales expected to account for almost 20 percent of turnover by 2012-15, and Web sites becoming increasingly…
read nowMore retail technology on the way, and soon
April 10, 2008
Arizona Daily Star: More new technologies are likely on the way for retail stores, speakers said Thursday at this year's Global Retailing Conference, held by…
read nowConsumer needs to be the central focus of multi-channel retail
April 9, 2008
Retail Week: Multichannel retailing should be about allowing customers to access your services in whatever form they find easiest, while continuing to act as…
read nowReport: Multi-channel must be seamless, customer-centric
April 7, 2008
SARATOGA SPRINGS, New York — CORESense, a software-as-a-service multi-channel retail management system company serving small to medium-sized specialty…
read nowNorth American consumers demand more self-service
April 7, 2008
ORLANDO, Fla. — A growing legion of North American consumers use self-service in their everyday lives, and the latest research from NCR Corp. shows an…
read nowShopatron rolls out in-store pickup solution
April 7, 2008
SAN LUIS OBISPO, Calif. — Shopatron, a provider of e-commerce solutions for consumer goods manufacturers, directs orders from manufacturers' Web sites to…
read nowInaugural Customer Experience Summit announced
April 6, 2008
WASHINGTON, D.C. — The inaugural Customer Experience Summit, co-hosted by RetailConnections and by Cathy Hotka & Associates, will take place August 17-19…
read nowAmazon launches text-message shopping
April 2, 2008
Business Week: On Tuesday, Amazon.com introduced Amazon TextBuyIt, a service that lets users purchase items via mobile text messages. The same day, Citibank…
read nowE-commerce growth threatened by tech barriers
April 2, 2008
MIAMI — Retail's e-commerce channel has become a shining star in an otherwise dismal retail season. While the National Retail Federation projects overall…
read nowMore retail executives are devoted to cross-channel
March 25, 2008
Internet Retailer: Two broad developments are leading to more effective cross-channel retailing. Recent research by AMR Research Inc. found that more…
read nowEmail is the worst channel for customer service
March 23, 2008
SME Web: Email is officially the UK's worst channel for customer service, according to research. eService provider Transversal's third annual Multi-channel…
read nowApparel retailer benefits from cross-channel integration
March 23, 2008
Internet Retailer: Title Nine sells women's sports apparel online, in stores and through a catalog, and two years ago had three separate systems for…
read nowStudy: U.K. retailers not embracing multi-channel
March 19, 2008
LONDON — A new study by Foviance and RXPerience reveals that only a handful of retailers are managing to integrate their various sales channels effectively…
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