Crate & Barrel leader talks mobile tech and designing a seamless customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…

It's the same old song and dance for mobile payments adoption

by Will Hernandez — Editor, NetWorld Media Group

Stop me if you;ve heard this one before: You're more likely to go back home to retrieve your smartphone than the wallet you left behind.

Vending/micro market veteran ready to take on Amazon Go

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A vending/micro market veteran has developed a technology, featuring artificial intelligence, he believes will disrupt the consumer goods distribution industry.

TouchMate introduces new point-of-sale technology

March 28, 2017

TouchMate has unveiled its next-generation point-of-sale technology with the S-Line II, Cyprus and Dash-T3 models, according to a press release. TouchMate…

Amazon Go store hits some glitches

March 28, 2017

The public unveiling of Amazon's Go store, which features no cashiers, is being delayed due to some technical glitches, according to a Market Watch report.

Synchrony Financial plans to broaden mobile scope with GPShopper acquisition

March 20, 2017

Synchrony Financial has announced that it has acquired GPShopper, a developer of mobile apps that offer retailers and brands a full suite of commerce…

Report: Samsung Galaxy S8 to include facial recognition for mobile payments

March 17, 2017

Samsung will incorporate facial-recognition technology for mobile payments as a new feature in the upcoming Galaxy S8 smartphone, according to a report from…

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the…

HP MX12 Retail Solution: A new level of retail agility

Deliver an enhanced customer experience at the counter and increase your operational efficiencies with the HP MX12 Retail Solution, which combines a…

Presented by HP Inc.

Keep point-of-sale data safe on all sides

The technologies at work in today’s retail point-of-sale (POS) environment capture more – and more valuable – customer data than ever before, allowing…

Presented by HP Inc.

Amazon Go's impact on payments, self-checkout

The Amazon Go store has no cash register or payment kiosk. Instead, shoppers scan themselves into the store using the free Amazon Go app, shop as normal…

HP debuts new tools to help retailers boost customer experience

January 26, 2017

HP is debuting its HP Elite x3 Mobile Retail Solution and the HP MX12 Retail Solution, both aimed at helping retailers improve the customer experience and…

Gymboree taps Aptos tools to enhance customer experience

January 24, 2017

The Gymboree Corp. is deploying Aptos' POS and enterprise order management technology to integrate online and in-store operations to provide customers with a…

Jewelry etailer reaping big rewards with price negotiation tool

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.

Branded mobile pay bodes big promise for retailers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Check out a webinar presentation featuring an IBM expert that offers up terrific insight and knowledge regarding the branded mobile payment solution now…

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile pay is an increasing want for consumers and now there’s a new opportunity for retailers wanting to provide more than just mobile device payment…

7 critical questions traditional retailer metrics can't answer

by Chris Petersen — Owner, IMS

Traditional metrics of sales and share are not enough for omnichannel.

Tackling EMV: 4 action items to ease the deployment effort

BTM Global President Tom Schoen provides insight on preparing and executing a payment technology migration.

FIS launches real-time loyalty redemption at BP

October 10, 2016

FIS Premium Payback, a real-time, point-of-sale redemption service from FIS, is rolling out nationwide following a successful pilot program with BP, one of the…

Tips, insight on how to boost customer interaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Chris Poelma, president and general manager of NCR Small Business, offers up insight and tips on improving customer interaction in the retail environment.