Nordstrom launches 'reserve & try on' customer service option

October 21, 2016

Nordstrom is debuting an omnichannel effort that lets Washington state shoppers choose an item online, via a reservation, before hitting the retail location to…

Sales challenges continue at Abercrombie & Fitch

September 2, 2016

Weak sales at Abercrombie & Fitch’s flagship store and its tourist locations are the prime reason for the teen retailer's 14th consecutive quarter sales…

Glik’s opens first Kansas store

August 8, 2016

Glik’s, an Illinois-based retailer, will open its first Kansas store later this year and three additional stores in the state over the next 18 months.

Retail beauty player Birchbox gets robust investment infusion

August 4, 2016

Investors are investing $15 million, in the form of a convertible note, in retail beauty startup Birchbox.

Luxury retailer opens big new store

August 1, 2016

Holt Renfrew, a Canadian luxury retailer, has opened its new 130,000-square-foot retail space located at Square One in Mississauga, Canada.

Nordstrom Inc announces plans to open Nordstrom Rack in Frisco, Texas

July 27, 2016

Nordstrom Inc. has announced plans to open Nordstrom Rack, the upscale fashion retailer's off-price division, at The Centre at Preston Ridge in…

Survey: Early bird back-to-school shoppers spend the most

July 21, 2016

A new survey on back-to-school retail shopping trends reveals early bird shoppers have larger spending budgets and are looking for recommendations and shoppers…

Brighton(ing) futures one handbag at a time

July 18, 2016

Brighton Collectibles is launching its Handbag Trade-In fundraiser. Until July 24, the company will be collecting gently used handbags for donation.

Burberry hires on luxury industry expert as new CEO

July 13, 2016

Burberry, in the wake of some tenuous financials and the resignation of its COO, is shaking up its executive ranks.

Gap enjoys healthy financials thanks to Old Navy

July 13, 2016

Retailer Old Navy is delivering its parent company some robust financials while some of Gap Global's other brands aren't doing as well.

Fashion retailers beware: A bad fit for shoppers is a bad thing for business

June 28, 2016

Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…

Burberry delivers an artistic customer experience

June 27, 2016

Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.

When is a handbag also a radio? When Dolce & Gabbana build one

June 23, 2016

For those tired of touting around a tiny digital music player, Dolce & Gabbana has the perfect solution: a handbag that also serves as a full-fledged boom…

Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…

Luxury retailer expands loyalty program to include online and offline purchases

June 2, 2016

Nordstrom wants to reward all its customers, no matter which venue they take in paying for a purchase. The luxury retailer is expanding its loyalty program…

Saks Fifth Avenue opens revamped Houston store

May 20, 2016

Saks Fifth Avenue's Houston location is bigger than the first store established in the city, and gives greater focus on beauty and fragrance products.

Fashion upstarts aim to flip apparel industry into new customer experience era

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…

Infographic: Why Mother's Day is a retailer's dream day

Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.

Easter, apparel spend to beat last year's consumer activity

March 25, 2016

Overall this Easter holiday season bodes robust for the retail segment with a majority of consumers hitting brick-and-mortar stores and about 21 percent going…

Fashion retailer settles FTC charge over fuzzy marketing, ad activity

March 18, 2016

Six months after issuing guidelines regarding proper native advertising a federal agency is settling its first case with a well-known retailer accused of an…