Target holiday sweater message not a jolly one for some shoppers

November 12, 2015

Target not pulling sweater off rack despite some negative shopper feedback.

J.C. Penney opts to open earlier on turkey day this year

November 11, 2015

J.C. Penney is hoping Thanksgiving Day shoppers will want an earlier jump time than 5 p.m. and is opening its doors to accommodate those consumers eager to…

L.L. Bean goes outside to bring in new CEO

November 6, 2015

For the first time in its history outdoor retailer L.L. Bean is hiring an 'outsider' as its new president and CEO.

Sears launches service melding online shopping with in-store expertise

October 27, 2015

Online consumers seeking home appliance insight can now easily connect with knowledgeable associates with in-store appointment service.

Lululemon pulls in creative director, product chief departing

October 22, 2015

The executive and management revamp continues at the yoga pant maker which is having some supply chain issues.

Did Walmart pay bribes in India?

October 19, 2015

Walmart may have paid bribes worth millions of dollars in India, according to a Wall Street Journal report that said while a federal probe into allegations of…

Should we make the holiday shopping season a 365-day effort, or not?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There's more than one trend hitting this holiday season and the impact may just change everyone's retail experience. But will it be for the good or for the bad?

Mounting losses prompt bankruptcy filing by American Apparel

October 5, 2015

Retailer will keep operating while restructuring debt.

Kohl’s propels omnichannel, digital strategy to make shopping easier than ever

September 29, 2015

Kohl’s is launching a slew of omnichannel and digital strategies aimed at making shopping online and at its brick-and-mortar location easier than ever.

Macy's targets millennial consumers with a special shopping experience

September 25, 2015

Special shopping section will even boast a 'blow dry bar' in the near future.

Online personal touch can prove as elusive as finding boat sneakers in the fall

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

The Irish are here, the Irish are here and why US retail should be worried

September 23, 2015

Primark sells retail goods very cheap, between 20 to 40 percent less than U.S. stores, and one analyst notes it's not good news the Irish company is now in…

Men's Wearhouse founder launching clothing rental business

September 18, 2015

Men's Wearhouse founder is more than optimistic on new tuxedo rental venture. He thinks it's a clear winner.

Macy’s shuttering up to 40 stores, launching in-store Best Buy partnership

September 10, 2015

No specific locations have yet been identified in the annual store purge effort. The new electronics department pilot will kick off in mid-November.

Why retailers' collaboration is more than a win-win, it's a win-win-win

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Collaboration and partnerships between retailers are more common than ever, and that's a great thing for veteran retailers and newcomers launching products.

Abercrombie & Fitch: We're working hard to boost shopper experience

August 26, 2015

Despite not meeting analysts' earnings expectations the brand remains intent on boosting customer experience in next quarter.

Macy's multi-prong strategy targets boosting in-store, online experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Despite lackluster earnings in the second quarter, the retailer is taking some big strides in next months to regain market footing.

Target deploys beacon technology to boost customer experience

Using the Target iPhone app, customers can get insight on sales and special deals during pilot program.

Teen clothing retailer on brink of going bust

August 12, 2015

American Apparel is nearly out of options when it comes to financial solvency and has warned its shareholders of potential doom.

Target drops shipping fee to push back-to-school online traffic

August 6, 2015

Shoppers buying school supplies at Target.com will get all items sent free with no minimum purchase requirement for next nine days.