North American consumers demand more self-service

April 7, 2008

ORLANDO, Fla. — A growing legion of North American consumers use self-service in their everyday lives, and the latest research from NCR Corp. shows an…

Inaugural Customer Experience Summit announced

April 6, 2008

WASHINGTON, D.C. — The inaugural Customer Experience Summit, co-hosted by RetailConnections and by Cathy Hotka & Associates, will take place August 17-19…

Mystery shopping changes with the times

by James Bickers — Editor, Networld Alliance

Hidden cameras, online reporting update the venerable tool.

Report: In-store systems get most retail IT dollars

April 3, 2008

IT Pro: According to a report from research firm Martec, the average IT investment among the top 100 retailers has stayed flat at 1.3 percent of sales for the…

New guide offers advice on planning for digital signage

April 1, 2008

LOUISVILLE, Ky. — Digital Signage Today has published a new how-to guide for those planning for a digital signage network deployment. The guide is titled…

Study: RFID improves inventory accuracy

April 1, 2008

FAYETTEVILLE, Ark. — A preliminary analysis of the effect of radio frequency identification on retail-inventory accuracy demonstrated that an automated…

GlobalShop goes green

by James Bickers — Editor, Networld Alliance

Designed-in technology, green products this year's big emphases.

HighJump unveils software for direct store delivery

March 31, 2008

EDEN PRAIRIE, Minn. — HighJump Software, a 3M company, announced the release of a survey management application which helps direct store delivery companies…

Vestcom launches turnkey shelf-edge communication system

March 31, 2008

LITTLE ROCK, Ark. — Vestcom International Inc., provider of data-driven, shelf-edge marketing solutions to major retailers and brand manufacturers in the…

Digital Signage Today answers your burning questions in new guide

March 27, 2008

LOUISVILLE, Ky. — Digital Signage Today has spoken with numerous experts in the digital signage industry and published "Digital Signage: Frequently Asked…

Philips introduces AmbiScene lighting concept for retail

March 27, 2008

Hardware Zone: Philips Lighting Singapore announced the introduction of AmbiScene, a flexible lighting concept designed to help retailers create inspiring and…

Digital Signage Today publishes exclusive industry survey

March 26, 2008

LOUISVILLE, Ken. — Digital Signage Today has published "Digital Signage: The State of the Art and the Promise for the Next Five Years," an exclusive 77-page…

GlobalShop: Artisan Complete sweeps POPAI awards

March 26, 2008

MARKHAM, Ontario — Artisan Complete took home 14 statuettes at last week's POPAI Outstanding Merchandising Achievement (OMA) Awards Gala honoring the most…

Trade shows converge on Vegas

The Digital Signage Show debuts in April.

Retail application for Microsoft Surface unveiled

March 24, 2008

SEATTLE — Accenture and Avanade announced the availability of their first retail showcase application for Microsoft Surface, a 30-inch surface-computing…

Email is the worst channel for customer service

March 23, 2008

SME Web: Email is officially the UK's worst channel for customer service, according to research. eService provider Transversal's third annual Multi-channel…

GlobalShop: A.R.E. award winners announced

March 19, 2008

Display & Design Ideas: A.R.E., formerly NASFM, hosted its annual Retail Design Awards at GlobalShop Tuesday evening. The Store of the Year award went to…

GlobalShop: Symon, Madix unveil screens at the shelf level

by James Bickers — Editor, Networld Alliance

March 19, 2008

CHICAGO — A partnership between digital signage company Symon and Madix Store Fixtures and Displays was unveiled this week at GlobalShop.

U.S. consumers making fewer shopping trips

March 18, 2008

SCHAUMBURG, Ill. — U.S. consumers are making fewer shopping trips across most retail outlets as they look for ways to combine errands and save money in an…

GlobalShop: Day 1 news roundup

by James Bickers — Editor, Networld Alliance

March 17, 2008

CHICAGO — Today was opening day for GlobalShop 2008, the 16th installment of the trade show devoted to store design, visual merchandising and in-store…