Oft-quoted retail statistic doesn't give the full picture

July 30, 2008

NEW YORK — A new global shopper study, "Shopper Decisions Made In-Store" (SDMIS), reveals what's truly happening in the world's retail shopping aisles.

Creating a brand with a life of its own

Cultivating the customer passion that top brands enjoy.

Shoppers want retailers to show how green they are

July 21, 2008

Boston Business Journal: A retail business may be green and sustainable, but unless those details are clearly communicated to shoppers, the store might not be…

Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

Full-service gas stations are thing of the past

July 14, 2008

The Jackson (Tenn.) Sun: Poplar Corner Service Station in Jackson, Tenn. is one of a dwindling number left in the United States that offers full service. The…

IBM webinar reveals self-service trends

July 13, 2008

LOUISVILLE, Ky. — Employee-facing self-service is on the rise, and more self-service devices will be managed centrally in the next several years.   Those are…

Big-name retail comes to grips with online

July 9, 2008

CNBC: If there's one indisputable truth about retailing on the Internet, it's that the established retail cliques have consistently underestimated how it…

Calgary Co-op completes self-checkout install

July 8, 2008

DALLAS — Calgary Co-operative Association Limited (Calgary Co-op) has completed a chain-wide rollout of self-checkout that has enhanced customer service and…

Building the perfect survey

Best-practices for crafting a survey that customers will complete.

Understanding the female shopping psyche

July 1, 2008

Belfast Telegraph (U.K.): Dr. Karise Hutchinson, who teaches human resources at the University of Ulster, writes in the Belfast Telegraph of the difficulty…

Study: Customers won't tolerate waiting in line more than four minutes

June 26, 2008

DALLAS — A study conducted by M/A/R/C Research found 10 percent of shoppers are frustrated enough to leave a check-out line if the wait is too long. The study…

Loyca retail loyalty system now available in U.K.

June 25, 2008

BELGIUM — Databac Group has announced that its loyalty system Loyca, a card-based solution that enables retailers to respond in real-time to marketing…

soundDNA player gives retailers advanced audio messaging, music capabilities

June 25, 2008

PASADENA, Calif. — DMI Music & Media Networks, formerly Private Label Radio, a provider of out-of-home music and media programming solutions to Fortune…

Alternative c-store offers healthy choices, green options

June 24, 2008

Dallas Morning News: The Green Spot Market and Fuels is the traditional convenience store turned on its head. Lottery tickets and cigarettes are absent from…

Think globally, sell locally

Ethnic products reach a larger audience than ever before.

Retalix, BT launch turnkey tech for grocery retail

June 23, 2008

LONDON — BT has joined forces with Retalix Ltd., to launch a range of in-store technology products and services for food and convenience retailers in the U.K.

Report sheds light on tricky security issues

June 19, 2008

LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are…

Self-service transactions to top $1.7 trillion by 2012

June 18, 2008

FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service…

Some gas stations stop taking credit cards

June 18, 2008

MSNBC: When gas station manager Roger Randolph realized it was costing him money each time someone filled up with $4-a-gallon gas, he hung a sign on his…

Learning from in-store traffic patterns

Cutting-edge technology shows how well merchandising is working.