Building the perfect survey

Best-practices for crafting a survey that customers will complete.

Understanding the female shopping psyche

July 1, 2008

Belfast Telegraph (U.K.): Dr. Karise Hutchinson, who teaches human resources at the University of Ulster, writes in the Belfast Telegraph of the difficulty…

Study: Customers won't tolerate waiting in line more than four minutes

June 26, 2008

DALLAS — A study conducted by M/A/R/C Research found 10 percent of shoppers are frustrated enough to leave a check-out line if the wait is too long. The study…

Loyca retail loyalty system now available in U.K.

June 25, 2008

BELGIUM — Databac Group has announced that its loyalty system Loyca, a card-based solution that enables retailers to respond in real-time to marketing…

soundDNA player gives retailers advanced audio messaging, music capabilities

June 25, 2008

PASADENA, Calif. — DMI Music & Media Networks, formerly Private Label Radio, a provider of out-of-home music and media programming solutions to Fortune…

Alternative c-store offers healthy choices, green options

June 24, 2008

Dallas Morning News: The Green Spot Market and Fuels is the traditional convenience store turned on its head. Lottery tickets and cigarettes are absent from…

Think globally, sell locally

Ethnic products reach a larger audience than ever before.

Retalix, BT launch turnkey tech for grocery retail

June 23, 2008

LONDON — BT has joined forces with Retalix Ltd., to launch a range of in-store technology products and services for food and convenience retailers in the U.K.

Report sheds light on tricky security issues

June 19, 2008

LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are…

Self-service transactions to top $1.7 trillion by 2012

June 18, 2008

FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service…

Some gas stations stop taking credit cards

June 18, 2008

MSNBC: When gas station manager Roger Randolph realized it was costing him money each time someone filled up with $4-a-gallon gas, he hung a sign on his…

Learning from in-store traffic patterns

Cutting-edge technology shows how well merchandising is working.

Case study: Leading electricity company reaches customers with bill-pay kiosks

June 16, 2008

Arizona Public Service partnered with TIO Networks to utilize bill-pay kiosks at C-stores.

IBM, SelfServiceWorld.com announce free webinar on reaching the 'new consumer'

June 10, 2008

LOUISVILLE, Ky. - IBM, a global provider of business technologies, and Self-Service World, the leading news and information source covering the self-service…

Amid rising gas prices, retailers get creative

June 4, 2008

Retail Design Diva: The gas crisis is spurring some retailers into creative action as they develop new ways to drive customer traffic. A Safeway store in…

Opinion: Changing the POS security burden

June 4, 2008

SC Magazine: Rosen Sharma, CTO of Solidcore, writes about the need for retailers to always stay a step ahead of thieves in their use of payment technology:

Hiring Millennials requires openness, immediacy

Expert offers tips on getting the most out of young employees.

Biometric tools check for underage drinkers

May 18, 2008

Computer Weekly: Facial recognition technology has been tested in convenience stores to help stop children buying alcohol and cigarettes. The system has been…

PCATS, 5 years later

by James Bickers — Editor, Networld Alliance

C-store tech standard has big innovations on the horizon.

Survey: consumers doing more online window-shopping

May 15, 2008

CHICAGO — ShopLocal, provider of multi-channel shopping and marketing services, announced that the ShopLocal Retail Index was up 30 percent for the month of…