Survey: customer service trumps price

December 18, 2007

A recent benchmark survey on "The State of Retail Workforce Management," conducted by Retail Systems Research (RSR), and sponsored by Kronos Inc., indicates…

POPAI research: digital window signage increases footfall

December 18, 2007

Research commissioned by 3M and POPAI demonstrates the effectiveness of back-projecting dynamic promotional messages onto shop windows.

More gift cards going unredeemed

December 17, 2007

A Consumer Reports survey conducted in October found that among people who received a gift card during the 2006 holiday season, 27 percent of them left one or…

Customer satisfaction takes first dip in two years

December 17, 2007

Customer satisfaction is down for the first time since early 2005, according to the third quarter report of the American Customer Satisfaction Index (ACSI).

The planning puzzle

by James Bickers — Editor, Networld Alliance

For technology, intelligent planning makes all the difference.

Coinstar, redbox take aim at c-stores

December 11, 2007

ATLANTA — No longer content to place DVD-rental kiosks solely in McDonald's restaurants and grocery stores, Coinstar and redbox announced plans to deploy…

Snag shoppers with self-service

Self-service is a key part of any smart multi-channel strategy.

The psychology of digital signage

by David Drain

A neuroscientist analyzes the effects digital signage has on the brain.

Tapping the POS to test content

by James Bickers — Editor, Networld Alliance

POS data can provide insight into how well in-store media is working.

Kiosks take over c-stores

Popular self-service devices to move in on convenience stores in 2008.