Retail - Convenience Stores News
Measuring and managing the customer experience
December 19, 2007
Retailers must measure, manage and improve the experiences of their customers, in order to grow their businesses effectively.
read nowInteractive signage gives power to the people
December 19, 2007
A new trend in digital signage is emerging that combines the strength of digital signs with the interactivity of digital kiosks. For many areas, such as retail…
read nowSurvey: customer service trumps price
December 18, 2007
A recent benchmark survey on "The State of Retail Workforce Management," conducted by Retail Systems Research (RSR), and sponsored by Kronos Inc., indicates…
read nowPOPAI research: digital window signage increases footfall
December 18, 2007
Research commissioned by 3M and POPAI demonstrates the effectiveness of back-projecting dynamic promotional messages onto shop windows.
read nowMore gift cards going unredeemed
December 17, 2007
A Consumer Reports survey conducted in October found that among people who received a gift card during the 2006 holiday season, 27 percent of them left one or…
read nowCustomer satisfaction takes first dip in two years
December 17, 2007
Customer satisfaction is down for the first time since early 2005, according to the third quarter report of the American Customer Satisfaction Index (ACSI).
read nowCoinstar, redbox take aim at c-stores
December 11, 2007
ATLANTA — No longer content to place DVD-rental kiosks solely in McDonald's restaurants and grocery stores, Coinstar and redbox announced plans to deploy…
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