Marketing nirvana

by Julie Sturgeon — independent journalist, CEOEditor, Inc.

August 17, 2008

The rules for building true customer relationships have become more subtle and a lot more clever.

Neighborhood retail making a comeback

August 17, 2008

Springfield Business Journal: During the past 50 years, the commercial development industry has followed rooftop demographics as they moved farther out on the…

Solidcore 'runtime control' secures the POS

August 17, 2008

CUPERTINO, Calif. — Solidcore Systems Inc., provider of software to detect and prevent unwanted change, has released POS Check and Control for easily securing…

Cameras move beyond loss prevention

Video systems earn greater role in merchandising.

Culturing a customer-friendly environment

August 17, 2008

How sensitive are you to differences in ethnicity?

Madden 09 draws midnight crowd

Food, games and a live band used to get gamers to stay up late and shop.

Expert: Shoppers can't afford to be loyal

August 10, 2008

The Globe and Mail: Shoppers cannot afford to remain loyal, according to retail guru and "true-life sixties-era Mad Man" Don Watt. "They will remain loyal if…

China shop boosts customer service with real-time location system

August 10, 2008

RFID Journal: When a customer is ready to make a purchase at high-end china retailer William Ashley, a salesperson runs an inventory check for the items via…

Future Shop unveils quadrant-based layout, central hub

August 10, 2008

The Vancouver Sun: Future Shop has unveiled its first new store format in eight years with a feature that has taken a firm grip on the interior design world …

Retailing to the digital native

by James Bickers — Editor, Networld Alliance

A new type of shopper requires a new level of engagement.

Apparel retailer adds item-level garment tracking

August 6, 2008

MORGAN HILL, Calif. — Alien Technology Corp., provider of RFID products and services, and systems integrator STS Technology recently implemented a garment…

VendorNet launches cross-channel inventory tool

August 5, 2008

DELRAY BEACH, Fla. — VendorNet, a supply chain collaboration solutions provider, has announced the availability of its StoreNet Manager, an e-commerce and…

Despite customer qualms, retailers ready for contactless

August 4, 2008

RFID Journal: Just as one study found British consumers to be uncomfortable with the idea of contactless payment cards, other unrelated research determined…

Thirty-six million Americans now print online coupons

August 3, 2008

MOUNTAIN VIEW, Calif. — The number of people turning to the Web for coupons has soared to 36 million in 2008. That's an increase of 10 million people from…

The changing face of the department store

The venerable retail institution rolls with the times.

Infosys tool tracks shopper, shelf activity in real-time

July 30, 2008

BANGALORE, India — Infosys Technologies Limited has launched ShoppingTrip360, a platform that enables a suite of managed-information services to create a…

Oft-quoted retail statistic doesn't give the full picture

July 30, 2008

NEW YORK — A new global shopper study, "Shopper Decisions Made In-Store" (SDMIS), reveals what's truly happening in the world's retail shopping aisles.

Flagship stores vital for brand relationships

July 27, 2008

Business Day: Many run at a loss, but flagship retail stores play a big role in building a richer customer relationship with a brand, says global branding…

Creating a brand with a life of its own

Cultivating the customer passion that top brands enjoy.

Opinion: Best Buy's new plan ignores customer experience

July 23, 2008

Blogger and Forrester researcher Bruce Temkin discusses Best Buy's new five-point plan for growth, and finds a glaring omission: None of the five initiatives…