Opinion: Most loyalty programs use the wrong incentives

September 22, 2008

Wall Street Journal: The biggest problem with loyalty programs, according to two professors of management science, is that most retailers adopt a…

Hackers 'are picking on the small guys'

by James Bickers — Editor, Networld Alliance

New research into recent card breach incidents may surprise merchants.

Two-thirds of young U.K. shoppers use catalogs

September 21, 2008

Hellmail: According to research carried out by Royal Mail, almost two thirds of young consumers in the UK use a catalog to shop. In fact, 54 percent of all UK…

Office Depot adds online photo services

September 21, 2008

DELRAY BEACH, Fla. — Office Depot announced the launch of a new digital photo service with digital imaging market leaders Kodak and LifePics, allowing…

Short may not be sweet for online product descriptions

September 18, 2008

SMART COMPANY (Australia): A recent online retail customer experience survey found that around 60 percent of top e-commerce sites used very brief product…

Store generics boosted by bad economy

September 14, 2008

Buffalo (N.Y.) News: As budgets get tighter and food gets more expensive, American shoppers are increasingly switching to store brands — even upper-income…

Walmart honors HP for Pavilion packaging

September 4, 2008

The Channel Wire: Walmart named Hewlett-Packard the winner of its Home Entertainment Design Challenge earlier this week, for HP's clever packaging scheme for…

Urban Outfitters emphasizes 'cool,' lets employees design the store

August 26, 2008

Wall Street Journal: Amid the worst consumer-spending slump in years, Urban Outfitters Inc. has been racking up big sales and earnings gains without putting…

Wal-Mart Mexico signs with Thomson for in-store media

August 26, 2008

PARIS — Thomson's Premier Retail Networks Inc. (PRN) announced it has reached an agreement with Wal-Mart Mexico to operate its retail media network that covers…

Gaps closing between consumer multichannel expectations, retailer readiness

August 25, 2008

COLUMBUS, Ohio — Sterling Commerce, an AT&T Inc. company, today released the results of a recent survey that shows that the gaps are closing between…

Customer-centric planning

Retailers must look at touchpoints from the shopper's point of view.

Xterprise announces retail RFID suite

August 20, 2008

DALLAS — Xterprise Inc. has announced a new suite of solutions for retail applications, which introduce advanced inventory management and execution…

Toys 'R' Us rolling out new superstore concept

August 19, 2008

Atlanta Journal-Constitution: Toys 'R' Us, a $13.79 billion company based in Wayne, N.J., is trying to run with the market leader — Wal-Mart — by building toy…

The pursuit of pampering

by James Bickers — Editor, Networld Alliance

August 17, 2008

The Lexus experience goes from the showroom to the waiting area. Result? Total luxury.

Strategic thinking

August 17, 2008

Six tips to make in-store video rock your marketing plan.

Marketing nirvana

by Julie Sturgeon — independent journalist, CEOEditor, Inc.

August 17, 2008

The rules for building true customer relationships have become more subtle and a lot more clever.

Neighborhood retail making a comeback

August 17, 2008

Springfield Business Journal: During the past 50 years, the commercial development industry has followed rooftop demographics as they moved farther out on the…

Solidcore 'runtime control' secures the POS

August 17, 2008

CUPERTINO, Calif. — Solidcore Systems Inc., provider of software to detect and prevent unwanted change, has released POS Check and Control for easily securing…

Cameras move beyond loss prevention

Video systems earn greater role in merchandising.

Culturing a customer-friendly environment

August 17, 2008

How sensitive are you to differences in ethnicity?