Retail - Home Center News & Media
GlobalShop: Day 1 news roundup
by James Bickers — Editor, Networld Alliance
March 17, 2008
CHICAGO — Today was opening day for GlobalShop 2008, the 16th installment of the trade show devoted to store design, visual merchandising and in-store…
read nowRFID a boon for retailers, bane for privacy advocates
March 16, 2008
Associated Press: The problem with RFID, critics say, is that the microchipping of products might have unintended consequences. With tags in so many objects…
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Personas connect retailers, shoppers
by James Bickers — Editor, Networld Alliance
Fictional customers can lead to real-world improvements.
read nowFreedom Shopping unveils RFID checkout solution
March 12, 2008
HICKORY, N.C. — Freedom Shopping Inc. announced the availability of an OEM offering that plugs into existing cash registers and point-of-sale terminals to…
read nowHarris poll: Consumers expect retailers to know their preferences
March 10, 2008
Advertising Age: A Harris Interactive poll finds that a whopping 95 percent of people believe it is at least somewhat important that companies know "who I am…
read nowCustomer experience spending will intensify in 2008
by James Bickers — Editor, Networld Alliance
March 5, 2008
According to a new report just published by Forrester Research, customer experience spending is about to take off to new levels.
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Grabbing shoppers by the nose
by James Bickers — Editor, Networld Alliance
Intentional use of scents can profoundly impact the customer experience.
read nowU.S. retailers just beginning to understand customer experience, report says
by James Bickers — Editor, Networld Alliance
February 27, 2008
Forrester Research has published "The State of Experience-Based Differentiation," a summary of its recent survey of 287 customer experience decision-makers…
read nowOpinion: the shopping experience can be more important than the product
February 24, 2008
Advertising Age: Nordstrom executives long have made it their business to do whatever is necessary to please the consumer — everything from stocking every…
read nowBlog: recession will be helped by 'reproduction mania'
by James Bickers — Editor, Networld Alliance
February 21, 2008
Heather Strang, blogger for Retail Design Diva, isn't particularly worried about the effect a possible recession would have on retail. No, she says, there are…
read nowCustomer satisfaction down overall, up online
February 19, 2008
Medill Reports: Another explanation for lackluster consumer spending emerged Tuesday when the University of Michigan's American Customer Satisfaction Index…
read nowSoftware-as-a-service for in-store digital signage
February 11, 2008
The distribution model is one of the most important aspects to investigate when selecting digital signage software.
read nowInserts more influential than TV ads
February 11, 2008
BALTIMORE — Vertis Communications announced the tenth anniversary of its proprietary Vertis Customer Focus study, which has been analyzing the key trends…
read nowMore companies realize customer experience will be critical in 2008
by James Bickers — Editor, Networld Alliance
February 11, 2008
Forrester Research has just published "Obstacles to Customer Experience Success, 2008," which distills the results of a survey of 287 customer experience…
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Putting the 'world' in Wincor World
by Tracy Kitten — Editor, AMC
Steady growth, innovation mark German firm's annual self-service show.
read nowBrand-sponsored events boost purchase intent
January 28, 2008
BrandWeek: A new survey shows in-person events can boost purchase intent by as much as 52 percent. According to the report, released this month by the…
read nowInteractivity 'the future of customer service'
January 22, 2008
Nikki Baird with Retail Systems Research identified three areas of investment that retailers have eyes on for the coming year: cross-channel care, mobility and…
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NRF 08: emphasis on 'green'
by James Bickers — Editor, Networld Alliance
Retail's Big Show saw a major emphasis on the environment.
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Ben Stein speaks at NRF
by James Bickers — Editor, Networld Alliance
Actor/economist gives state-of-the-economy address to retailers.
read nowNRF board calls for economic stimulus
January 15, 2008
NEW YORK, N.Y. — The National Retail Federation Board of Directors has called on Congress and President Bush to enact legislation to stimulate the nation's…
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