Retail - Mall News
Measuring and managing the customer experience
December 19, 2007
Retailers must measure, manage and improve the experiences of their customers, in order to grow their businesses effectively.
read nowInteractive signage gives power to the people
December 19, 2007
A new trend in digital signage is emerging that combines the strength of digital signs with the interactivity of digital kiosks. For many areas, such as retail…
read nowNew retail trend: 'park-your-husband lounges'
December 19, 2007
Forbes: When men accompany their ladies on a shopping trip, the last thing stores — and women — want is a nagging, bored husband. After all, the more time…
read nowSurvey: customer service trumps price
December 18, 2007
A recent benchmark survey on "The State of Retail Workforce Management," conducted by Retail Systems Research (RSR), and sponsored by Kronos Inc., indicates…
read nowPOPAI research: digital window signage increases footfall
December 18, 2007
Research commissioned by 3M and POPAI demonstrates the effectiveness of back-projecting dynamic promotional messages onto shop windows.
read nowMore gift cards going unredeemed
December 17, 2007
A Consumer Reports survey conducted in October found that among people who received a gift card during the 2006 holiday season, 27 percent of them left one or…
read nowCustomer satisfaction takes first dip in two years
December 17, 2007
Customer satisfaction is down for the first time since early 2005, according to the third quarter report of the American Customer Satisfaction Index (ACSI).
read nowWhere clothing stores really fail: the dressing room
December 16, 2007
Retail consultancy Adaptive Path recently used its blog to tear into the clothes-buying process. The main culprit: dressing rooms that don't make the shopper…
read nowLet your customers break (fresh) bread
December 13, 2007
If Ron Wilkinson has his way, consumers are about to acquire a taste for very, very fresh bread. His Bread Bakery, a 7-foot-tall, 4-foot-wide machine, churns…
read nowJCPenney launches 'Know Before You Go' campaign
December 13, 2007
If you can't beat 'em, integrate 'em: JCPenney recently unveiled a new initiative on its Web site, "Know Before You Go," aimed at bringing the online and…
read nowGameStop opens 'tournament center'
December 10, 2007
The Escapist: GameStop has announced the opening of its first combined store and "tournament center" in San Jose, Calif. The location is 4,000 square feet in…
read nowNovember chain store sales rise 3.5 percent
December 5, 2007
International Council of Shopping Centers: U.S. chain store sales for November grew 3.5 percent year on year, according to ICSC's index. The gain was the…
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