Prevention and the cure: How AI is helping combat ID fraud for retailers

by Jimmy Roussel — CEO, IDScan.net

AI has made fraud more complex and more difficult to detect, but it also offers the clearest path to resilience. As fake IDs and synthetic identities become…

How data analytics can drive retail customer engagement

by Raman Awal — SVP & Global Practice Head, Mastek

Customer engagement research reveals some telling facts — organizations focused on customer engagement saw cross-sell revenue surge by 22% and upsell revenue…

Why dynamic content powered by 1st party data will define retail success in 2025

by Mitchell Weisman — Founder & CEO, Innervate

Retailers who unlock the full potential of first-party data and dynamic content will build stronger customer relationships and drive serious revenue growth.

Data concerns increasing among social commerce users

March 4, 2025

A hefty majority of U.S. consumers, 76%, are in fear of data breaches when shopping via social commerce sites.

National Retail Solutions teams with LottoShield on securing ticket sales

November 7, 2024

National Retail Solutions, a provider of POS solutions for independent retailers, is partnering with LottoShield, an lottery fraud prevention system designed…

Redbox kiosks hacked, customer data exposed

November 1, 2024

Customers of the now-defunct Redbox movie rental kiosks may be at risk of identity theft after a programmer revealed a security flaw, according to a New York…

Not all consumers are the same: Adopting a nuanced approach against retail fraud

by Pete Barker — director of product, Engage, Appriss Retail

The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.

Building trust: Delivering personalization while safeguarding privacy

by Catherine Iger — Vice President, CX, Experient Group

Instead of seeing personalization and privacy as opposing forces retailers should view the two as allies that evolve together to form one unified commitment to…

How to collect, analyze and act on customer feedback

by Smitha Baliga — CEO/CFO, TeleDirect Communications

Customer feedback is an immensely helpful tool but are you utilizing it to its full potential?

How smart retailers are creating frictionless shopping experiences

by Sajid Mohamedy — EVP, Growth & Delivery, Nisum

When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles…

Roadmap for retailers navigating privacy in the era of consumer data protection

by Tom Gleeson — CEO, Kepler Analytics

Reasons why retailers must reevaluate data collection and utilization strategies.

A look at AI today, and down the road, in the retail industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…

ShopRite launches Phononic tech for grocery pickup, delivery

February 13, 2024

ShopRite, a supermarket brand under the Wakefern Food Group, has launched Phononic's freezer and refrigerator totes, featuring active cooling solutions, at a…

The benefits of Hughes managed network services for retailers

Carl Udler of Hughes talks to Retail Customer Experience editor Judy Mottl about how Hughes helps retailers solve and prevent network connectivity problems…

Pivotree exec shares insights on frictionless commerce for retail

Pivotree’s Sean Daley talks to Retail Customer Experience editor Judy Mottl about their frictionless commerce solutions and how they allow retailers to deliver…

Majority of US consumers willing to trade personal data for deals

September 20, 2023

A majority of consumers, 87%, are willing to share personal data to get a deal or discount despite the fact that 70% are worried about privacy when it comes to…

Retail ranks 3rd in client data leaks

September 19, 2023

The retail industry ranks third in client data leaks, with over 700 retail companies suffering data breaches during which various consumer data was leaked…

ClearSale launches revamped client portal

August 29, 2023

ClearSale, a business intelligence and risk prevention provider, has released a new client portal that lets customers view and manage fraud prevention data…

Havis shares insight with retailers on new security standards

July 11, 2023

Havis Inc, a manufacturer of technology mobility and mounting solutions, has sent out a notice advising retailers of the need to meet new PCI SSC standards…

Biometric payment in retail: Consumers eager, challenges for retailers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce…