Westfield, eBay partner to launch digital storefronts in San Francisco

November 20, 2013

Westfield Labs, an entity of the Westfield Group, has unveiled its first partnership pilot with eBay, which it says unites the power of mobile and online…

OSHA reminds retailers about crowd safety issues during holidays

November 18, 2013

In advance of the holiday season, the U.S. Department of Labor's Occupational Safety and Health Administration is encouraging retail employers to take…

Five steps toward developing 'programmable retail'

Retail strategist discusses how to bring certain characteristics of the e-commerce world to the brick-and-mortar store.

Intel pop-up stores coming to NYC this month

November 14, 2013

Intel joins the ranks of Microsoft and Apple later this month when it opens its first pop-up store in New York's NoLita area on Nov. 23. A report from Engadget…

Webinar discussing the 'connected store' on-demand

November 13, 2013

On Thursday, Nov. 7, Retail Customer Experience hosted a live webinar, "The Connected Store: Integrating the customer experience with technology." Sponsored by…

LogicSource, RBM partner on visual merchandising tech

November 13, 2013

LogicSource, a global sourcing solutions firm, has announced a new partnership with RBM Technologies, a provider of cloud-based visual merchandising solutions…

Silver Jeans Co. unveils new tech-centric store design

November 11, 2013

YCD Multimedia, a provider of smart digital signage solutions, today announced that Silver Jeans Co., a producer of high quality and well-fitting jeans in the…

First 'Obamacare retail store' opens

November 4, 2013

Its actual name is Access Health CT, but shoppers in New Britain, Conn., are calling it something else: An "Obamacare retail store."

Google's mystery barge is likely a floating retail store for Glass

November 1, 2013

Residents of the San Francisco bay area have been wondering just what that giant barge is that showed up a few days ago. There have been plenty of rumors…

What AT&T's redesign can teach you about your stores

Especially for electronics and technology retailers, the human touch is becoming more important than ever.

New York's SuperPier slowly coming into focus

October 31, 2013

The website The Business of Fashion writes today about SuperPier, an experimental retail and event location planned to open in New York's Westside in 2015.

J. Jill tests new store design in four markets

October 31, 2013

Today, specialty retailer J.Jill unveiled a redesigned store concept in four markets across the United States. The store design is a pure expression of…

Travel agency Thomson unveils new interactive store design

October 30, 2013

British travel agency Thomson is opening a new prototype store tomorrow in Kent, which it says will "modernize customer experience."

Luxury retailer Coach dropping cash wraps in favor of mPOS systems

October 29, 2013

Coach plans to add mobile POS systems and remove fixed cash wraps as it remodels stores, according to Retail Info Systems. The company has seen good results…

AT&T tests new store design in Oklahoma

October 25, 2013

As the lines between the physical and digital retail worlds blur and consumers turn to their mobile devices and apps to enhance their mobile lifestyle…

Disney to debut in China with its largest retail store

October 25, 2013

The mouse is headed to China, according to Fox Business: Walt Disney has announced plans to open its first retail operation in China, and it's doing so in a…

Target tears a page from Apple's design book

October 17, 2013

Apple's store design has become as ubiquitous as the iPhone itself. Best Buy has tapped into Apple's minimalistic, hands-on approach to merchandising and now…

Saks to introduce The Fifth Man concept shop

October 11, 2013

Chicago's flagship Saks Fifth Avenue store will offer men a "new lifestyle shopping experience all under one roof," said Tom Ott, senior vice president for…

JCPenney opens Disney Shops for 'fairytale' experience

October 7, 2013

JCPenney announced recently the launch of the Disney Shop inside 565 store locations.

Micro moments of truth

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Customers are shopping the way they want to shop — via mobile, online or in-store — and it’s up to retailers to keep it fresh, keep it current and keep it…