Brooks Brothers' San Fran flagship crafts Gatsby-era experience

September 4, 2013

Brooks Brothers today announced the opening of its newest retail location in San Francisco — a 26,000 square foot flagship store that will carry collections…

AT&T talks customer experience at RCEES

Amanda Collins, Customer Experience Manager for AT&T flagship store in Chicago, gave a presentation at this year's Retail Customer Experience Executive Summit…

Has the Apple Store lost its uniqueness?

Apple's third quarter earnings dipped slightly, the first decline since 2009.

AT&T retail chief explains 'The Store of the Future'

by Carmine Gallo — President, GCG

As consumers shift many of their purchases online, will physical retail stores even have a reason to exist? That’s the difficult question AT&T retail…

RCEES: How AT&T brought an invisible product to life

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Customer experience managers from AT&T's Chicago flagship discussed brand evolution.

Target offers a look at its store design philosophy

August 7, 2013

Target offered a behind-the-scenes look at its store design philosophy through the years on its website, "A Bullseye View."

How long are shoppers willing to wait? Six minutes.

August 2, 2013

A new study by Omnico, which surveyed 1,344 U.K. consumers, says that British shoppers are willing to stand in line an average of six minutes before giving up…

AT&T to share customer experience insights at San Diego summit

July 30, 2013

In 2012, AT&T opened the doors to its first and only brand flagship store. This space is designed to showcase the best of the brand through interactive and…

Cabela's to open more stores with 'museum quality' wildlife displays

July 29, 2013

Cabela's Incorporated has announced plans to open four new locations spanning from Georgia to Canada, all featuring elements of the chain's experience-centric…

HEB grocery chain unveils LEED-certified store design

July 29, 2013

The H.E.B. Grocery Co. opened its newest store in Austin, Texas, last week, boasting an eco-friendly design and the chain's first in-store restaurant…

How do retail shoppers feel about surveillance?

The eyes in the mannequin just might be watching every move you make.

Study: In-store merchandising is broken

July 17, 2013

In a study by RIS News and RBM Technologies, in-store merchandising practices were deemed broken or outdated for a majority of national and regional retail…

Respect Your Universe taps LA architect for flagship design

July 17, 2013

Respect Your Universe Inc., an active lifestyle apparel brand, recently partnered with Los Angeles-based architect and retail strategist Richard Altuna to…

How in-store navigation impacts customer experience

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Few phrases conjure up more anxiety than "we're lost."

Are pop-ups a permanent fixture in retailing?

For shopping centers and permanent stores, a pop-up can create excitement and a sense of urgency that can drive traffic.

Commentary: Why retail must differentiate or die

Retailers can no longer be all things to all shoppers.

Have you experienced your customer experience - as a customer?

Can you assume, with any confidence, that shoppers will enjoy something you've never tried yourself?

Samsung's Singapore flagship resembles Apple store design

June 27, 2013

Samsung may be taking another page from the Apple playbook with its latest Samsung Experience Store at VivoCity in Singapore. According to psfk.com, the store…

Stride Rite intros new store design in Ohio

June 27, 2013

Stride Rite Children's Group has announced the opening of its newest retail store at Easton Town Center in Columbus, Ohio, marking the launch of the new…

New Apple store in Cali to have 'floating' roof

June 12, 2013

Construction of a new Apple retail store in Northern California may hint at an evolving aesthetic for the iconic Apple store design, according to…