Lessons learned from Apple: Great customer experiences learn continuously

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Any brand that becomes good does so, in part, because it knows how to learn. Any brand that becomes great has developed the ability to keep on learning. Apple…

Walls + Forms introduces exterior retail merchandising units

September 20, 2011

Walls + Forms, Inc., a provider of wall systems, displays and signage has introduced exterior retail merchandising units (RMUs). These new standard concessions…

Pepsi, POPAI launch 2012 Student Display Design Competition

September 18, 2011

Visually quenching the shoppers' thirst in the aisles of a store is no simple task - just ask any up-and-coming student designer. Recognizing the importance of…

Walls + Forms unveils CornerForms modular room system

September 13, 2011

Walls + Forms Inc., a provider of wall systems, displays and signage, announced its new CornerForms two-part fastening system, which it says makes it simpler…

Detroit Tigers Store at Comerica Park, Opening Day 2011

Delaware North Companies opened a new 6,000 square foot store Detroit Tigers Store at Comerica Park on Opening Day 2011. In this video, Comerica Park's Retail…

Family Dollar launches ShopperGauge Learning Lab for shopper behavior analysis

September 12, 2011

RockTenn and BVI Networks, Inc., have announced the opening of the first large format ShopperGauge Retail Learning Lab at Family Dollar Stores. The goal is to…

Sony of Canada unveils new experiential store design

September 11, 2011

Sony of Canada has announced the grand opening of the first newly branded "SONY" store in Canada, which offers an exciting new concept, design and customer…

Creating the ultimate customer experience

Using retail store design to attract customers and transform the shopping experience. In this broadcast, Gensler design firm shares its visioning approach.

Walls + Forms Shirt Cube displayers now available in two standard models

August 22, 2011

Walls + Forms, Inc., a provider of displays, wall systems and signage, announced that it now offers T-shirt cube displayers in two standard models with a…

Anne Fontaine debuts new flagship store design

August 18, 2011

This month, Anne Fontaine will open its doors to its newest concept store at Highland Park Village, Dallas' premier venue for upscale shopping and dining.

Walmart pushes into urban America

The new small-format Walmart Express debuted in the U.S. recently.

Retail Customer Experience Executive Summit will host exclusive reception at Red Chariot

August 3, 2011

Next, week, the second annual Retail Customer Experience Executive Summit will take place at the Graves 601 hotel in Minneapolis, MN. In addition to two full…

How retailers are giving men what they want

Is it really as simple as "Hooters plus product" when it comes to getting men excited about shopping?

How Apple can beat the fake Apple Stores

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

In today's New York Times, Nick Bilton writes about fake Apple stores selling real Apple products popping up. He notes that the "store design and employees are…

A&F reveals details of new Paris flagship store

July 20, 2011

Perched on the Champs Elysees, Abercrombie & Fitch's newest flagship store in the heart of Paris boasts 31,000 square feet over four floors of richly…

Nike redesigns its London 1948 retail space

July 20, 2011

According to music and lifestyle magazine RWD, Nike has redesigned its 1948 retail space in London. Originally opened in the summer of 2008, the venue is "part…

Whole Foods Market to talk store design, visual merchandising at IRDC

July 13, 2011

Whole Foods Market, VMSD magazine's 2011 Peter Glen Retailer of the Year, will get the spotlight in a special session at the 2011 International Retail Design…

Rosetta Stone launches 'experience store' concept

July 11, 2011

A Business Wire story at MarketWatch.com reports that Rosetta Stone has opened two new concept stores in West Hollywood, Calif., and McLean, Va. Both stores…

Why Self-Checkout Lanes Are Increasingly Getting Checked-off

by Annamaria Turano — Executive Director, MCAworks

About a decade ago, retailers demanded greater profits – leading to the roll-out of the self-checkout lanes. The introduction of self-checkout lanes was viewed…

SingTel flagship store sets the bar for an interactive retail experience

July 7, 2011

Asian communications giant SingTel and digital self-service specialist Yeahpoint have announced the opening of the new flagship SingTel retail store at…