Brookshire Grocery partners with Spire to leverage shopper card data

February 17, 2010

In an effort to enhance its ability to leverage shopper card data, Brookshire Grocery Co. has partnered with analytic services firm, Spire.

Report: Customer satisfaction strong in 4Q 2009

February 15, 2010

Customer satisfaction with the goods and services that Americans buy remains strong in the fourth quarter of 2009, according to the American Customer…

Survey: Wegmans is top supermarket, Costco favorite mass grocer

February 8, 2010

Wegmans and Costco were selected as the No. 1 grocery retailers in a consumer survey conducted by Market Force Information Inc., a worldwide leader in customer…

Tesco entering the movie business

January 27, 2010

When Tesco CEO Sir Terry Leahy told this year's NRF attendees to "follow the customer" for new business ideas, he might have had this in mind: AdAge reports…

NCR continues self-checkout march into eastern Europe

January 26, 2010

NCR Corp. has signed an order with SPAR, the world's largest food retail chain with more than 126,000 stores in 32 countries, to install NCR self-checkouts in…

Food Lion, Bloom pay customers to buy private-label products

January 20, 2010

Grocers Food Lion and Bloom are getting aggressive with their private-label products, says Progressive Grocer. In a marketing campaign that runs through Feb.

NRF: Italian grocer adopts Oracle retail planning tool

January 18, 2010

Grocery retailer Esselunga announced at NRF that it is using an Oracle Retail planning platform to make more profitable and competitive pricing decisions in…

NRF: Tesco CEO Sir Terry Leahy's 10 lessons for success

A legend of retail shares a wealth of advice with a packed house Tuesday morning.

Marks & Spencer selects Quantum Retail for inventory management

January 4, 2010

Marks and Spencer Group Plc (M&S) has chosen Quantum Retail's software solution, Q, to manage the end-to-end inventory forecasting, replenishment and…

Target takes on warehouse clubs

January 4, 2010

Over the weekend, Target stores launched a new seven-week marketing blitz called "The Great Save," which aims to position Target as a sort of hybrid of its…

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

Retailers jockey to market swine-flu shots

December 29, 2009

Pharmacies, supermarkets and other retailers, such as Walmart, Kroger and Rite Aid, are jockeying to become the go-to providers for swine-flu vaccinations in a…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

Seven supermarket trends for 2010

December 22, 2009

The high cost of groceries in 2009 had a large impact in the way America ate this year. More made their meals at home, took their lunches to work, and switched…

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

Study: Promotional bundles devalue products, reduce long-term profit

December 16, 2009

The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products.

NRF survey: Most consumers are less than halfway done with holiday shopping

December 16, 2009

Though the Christmas countdown is in its final stages, it seems shoppers still have plenty of shopping left to do. According to NRF's 2009 Holiday Consumer…

Kroger loyalty program offers free wireless minutes

December 16, 2009

Grocery chain Kroger has announced a clever new wrinkle to its loyalty program. It is now giving shoppers free minutes on its wireless phone service…

How mobile is set to impact the 2009 holiday retail season

In what is another challenging holiday season for retailers, mobile marketing and advertising provide a very welcome bright spot.