Retailers commit to collaborative approach to reduce fraud

NRF said retailers are willing to do their part, but banks and card companies must also shore up the payments system.

Retail Roundtable: Amazon's patent for 'anticipatory shipping'

by James Bickers — Editor, Networld Alliance

Can the online giant really ship products before they're ordered, or is this another well-executed piece of hype?

Point of sale mindset: How analytics can increase in-store sales

The use of in-store data as a way to increase sales is one of the most cutting-edge fields in analytics.

NRF 2014: The show floor, in tweets and vines

Attendees made good use of social media at this year's BIG Show.

Tapping big data to improve the customer experience

We will have 40 trillion gigabytes of data by 2020. What are we going to do with it?

NRF 2014: The coolest new products, and why

Many of today's coolest new products are the result of the small daily activities of consumers.

Retail trends in customer experience for 2014

In 2014, the push for truly remarkable customer experiences will become even more intense.

Four customer experience management predictions for 2014

Geofencing, A/B testing in real life are on the way in the coming months.

5 ways to a customer-centric contact center

Your contact center is often the first introduction - or the last straw - a customer has with your company.

Anonymity, privacy and onions: How Tor might impact online retailers

by James Bickers

The anonymous browsing protocol raises real concerns for anyone accepting payments over the Internet.

Understanding the Mobile Location Analytics Code of Conduct

Retailers can comply with best practices for customer privacy while still ensuring the best holiday shopping experience.

'Tis the season for digital signage at Saks Fifth Avenue

by Christopher Hall — w, t

Digital signage is playing a leading role in this year's Saks Fifth Avenue holiday display in New York City.

Technology meets beauty in a New York subway station

A L'Oreal retail kiosk in the Bryant Park subway station gives New Yorkers a high-tech beauty consultation.

CETW: Mobile marketing expert talks anti-showrooming strategies

by James Bickers

Survey data reveals an across-the-board increase in all showrooming behaviors.

Forget technology: Retailers need to master the basics first

Tech is great, but retailers first need to master the basics of customer service and user experience.

Study: Social media for brand conversations on the rise

'Word-of-mouth champions' are twice as likely to recommend a brand via digital.

Holiday 2013: How to translate fewer days into more revenue

This year's holiday calendar is unique, and it will create some equally unique challenges for retailers.

Report: M-commerce grew 24 percent over the last 12 months

Consumers are increasingly turning to their smartphones and tablets for specific retail activities.

The store is still the star: Takeaways from the DSA symposium

The Digital Screenmedia Association's recent event highlighted the innovation of in-store technology.

Is iBeacon the answer to payments and indoor mapping?

Camps weigh in on both sides on the potential impact of Apple's lastest mobile milestone.