Technology Features

Toshiba leader talks mobile device innovations, retail customer experience tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Toshiba Global Commerce Solutions is going big when it comes to mobile solutions for the retail segment.

Friar Tux AI try-on tool offers virtual formalwear shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Friar Tux's AI try-on tool allows customers to view a personalized visualization of selected suits and tuxedos, enabling comparison of different styles and…

read now

Costco CEO, CFO talk AI-powered online sales jump, tariff strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Costco is reaping e-commerce sales rewards from AI technology and piloting automated pay stations that let members pay for pre-scanned orders with an average…

read now

Expressions gift card kiosks bring personalization to retail gifting

by Richard Slawsky — Editor, Connect Media

The Expressions Gift Card Kiosk offers a personalized greeting card with the option to include a digital gift card, all in a fraction of the space retailers…

read now

What makes the Automated Retail & Kiosk Innovation Show a must-attend event?

by Richard Slawsky — Editor, Connect Media

The Automated Retail & Kiosk Innovation Show takes place December 14-16 in Miami Beach this year. Here are the many reasons to attend.

read now

The potential impact of Walmart's ChatGPT shopping strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The world's largest retailer is expanding its AI use via ChatGPT. But there are questions on how the shopping channel will be received by consumers.

read now

BENS Market taps Watchfire to create biggest c-store LED display in Washington state

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

BENS Market teams with Watchfire to create a huge LED display in store, creating an immersive customer experience and a revenue channel

read now

9 self-service tech trends to watch

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The recent Automated Retail & Kiosk Innovation Show kicked off with a keynote on nine self-service trends to keep an eye on in the coming years: including…

read now

Goodwill Central Texas pilots ReNu to transform operations, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Goodwill Central Texas has deployed ReNu, a production software platform, to streamline operations, drive smart decision-making and foster an enhanced…

read now

Dog grooming service Woof Gang chief talks digital roadmap strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…

read now

AR reality experience propelling an engaging footwear shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.

read now

Steven King to keynote, co-host ARKI 2025: A new era for automated retail and kiosk innovation

by Sandra Carpenter — Editor, Networld Media Group

Steven King of BlueSky Robotics will co-host and keynote ARKI 2025, exploring how automation and AI are redefining self-service and retail.

read now

Designing AI strategies to enhance customer trust, call agent well-being

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…

read now

Fashion retailer Oh Polly taps LED displays to drive shopper engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive…

read now

Experts share self-checkout challenges, advancements at upcoming Automated Retail & Kiosk Innovation Show

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The evolution of the self-checkout technology is the focus of a panel talk at the upcoming Automated Retail & Kiosk Innovation Show taking place in December.

read now

C-store retail: Consumers, EV adoption among many factors reshaping the industry

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The c-store industry is in a period of transition, shaped by forces that didn’t exist even a decade ago. The rise of EV, shifts in commuting patterns and…

read now

The human touch: How kiosks are transforming retail, restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…

read now

How The UPS Store delivers best-in-class retail customer experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…

read now

Fashion rental service Nuuly designs deeper customer-first experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…

read now