Report: M-commerce grew 24 percent over the last 12 months

Consumers are increasingly turning to their smartphones and tablets for specific retail activities.

Webinar on customer experience measurement available on demand

September 30, 2013

On September 18, Retail Customer Experience hosted "How to truly make a difference with your customer experience measurement program," a free live webinar.

The Connected Store

The ability of in-store devices to communicate with each other offers the potential to create an entirely new customer experience while at the same time…

Webinar on mobile app conversion rates available on demand

September 27, 2013

Mobile Payments Today and Jumio presented a live webinar, "How Travelocity Increased Conversion Engagement on its Mobile Apps," on Sept. 19.

The store is still the star: Takeaways from the DSA symposium

The Digital Screenmedia Association's recent event highlighted the innovation of in-store technology.

Saks solves a shoe problem with RFID

September 19, 2013

The Saks Fifth Avenue flagship store in New York had a shoe problem — at any given time the more than 4,000 individual shoes needed to be placed in the proper…

Is iBeacon the answer to payments and indoor mapping?

Camps weigh in on both sides on the potential impact of Apple's lastest mobile milestone.

Alabama State kicks off new stadium with Revel mPOS solution

September 16, 2013

Revel Systems, a provider of iPad point-of-sale solutions for restaurants, groceries and retail businesses, has installed its solution in the new stadium at…

PayPal points Beacon toward the future of in-store payments

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

PayPal takes simplifying mobile payments to new level with the launch of its hands-free function.

Maritz webinar to discuss customer experience measurement

September 10, 2013

On September 18, Retail Customer Experience will host "How to truly make a difference with your customer experience measurement program," a free live webinar…

Retailers 'behind the curve' with tablets

September 6, 2013

In a new commentary published in The Guardian, Simon Black, CEO of payment gateway provider Sage Pay, says that retailers are "still behind the curve" when it…

The Shopping Channel launches new online experience

September 6, 2013

Ontario-based THE SHOPPING CHANNEL helps Canadians discover something new every day — and beginning today, the way to discovery becomes easier and even better.

Digital Signage Today releases industry future trends report

September 5, 2013

Retailers have more options than ever when it comes to using digital technology to engage and serve customers. But what is around the bend that should…

Three lessons sci-fi can teach us about interactive experiences

Wouldn't it be great if all you had to do to create an awesome interactive experience was copy what we see in the movies?

VeriFone aims new tablet mPOS solution at ISOs, acquirers

September 4, 2013

VeriFone Systems Inc. has launched a new point-of-sale software platform and support infrastructure designed to help ISOs and acquirers provide tablet POS…

Moving past the showroom challenge: The beauty of Sephora's customer-centric approach

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Many retailers have been spending a lot of time and energy battling showrooming.

Should marketers trust their gut or their data?

According to a recent study, 80 percent of marketers are making decisions based on their gut instincts.

Commentary: The showrooming myth

The "false paradigm of showrooming" will only distract retailers from the real task at hand.

OfficeMax opens 'store of the future' in Chicago

August 28, 2013

OfficeMax Inc. has announced the opening of its first Chicago-area OfficeMax Business Solutions Center — the retailer's new store format designed to provide…

AT&T talks customer experience at RCEES

Amanda Collins, Customer Experience Manager for AT&T flagship store in Chicago, gave a presentation at this year's Retail Customer Experience Executive Summit…