Alphabet launching drone delivery in US metro area

April 8, 2022

Alphabet, parent company of Google, is aiming to launch drone delivery this week in the area of Dallas-Fort Worth.

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…

Forbes piece talks challenges, benefits of retail kiosks

April 6, 2022

A recent opinion piece in Forbes by Bagrat Safaryan, co-founder and CEO of Local Express, cited the benefits self-order kiosks provide retailers, such as…

Why digital transformation is important in retail and how to get started

by Nimit Gupta — Digital Marketing Lead, Rezolve.ai

Without technological adaptation, traditional businesses will soon be considered irrelevant or uninteresting and this can be a threat to retailers.

UST integrates hand tracking to deliver faster checkout

April 1, 2022

UST, a digital transformation solutions company specializing in retail, has integrated Ultraleap hand tracking to provide touchless interaction for its…

Mulberry taps Aptos order system for better inventory view, unified experiences

April 1, 2022

Mulberry, a well-known luxury U.K. retailer, is deploying the Aptos Order Management system to drive unified experiences as well as achieve an enterprise view…

Kroger, Nvidia collaborate to reimagine the shopping experience

April 1, 2022

Supermarket chain Kroger and Nvidia are building a state-of-the-art AI lab and demonstration center to expand the grocer's freshness initiatives, boost…

Ontario pharmacies pilot virtual health care kiosks

March 31, 2022

UniDoc Health, a Canada based provider of a health care kiosk, has partnered with OnPharm-United, an Ontario organization of independent pharmacies, to test…

Sodexo launching autonomous grocery stores, ramen vending, food delivery

March 30, 2022

Sodexo S.A., the Paris, France-based food services and facilities management company, will introduce its eat>NOW autonomous grocery stores, ramen vending…

Loyalty, personalization top retailer focus points

March 29, 2022

Retailers are focusing on building value with customers via loyalty programs and more personal customer experiences, with 52% planning to either launch a…

Diebold Nixdorf debuts cloud-native retail platform

March 28, 2022

Diebold Nixdorf has launched Vynamic Retail Platform, a cloud-native solution built on an API-first design software environment aimed at providing flexible and…

Americans more concerned than excited about AI tech

March 28, 2022

More Americans are more concerned than excited about the increase of AI tech in daily life, according to a Pew Research Center survey.

Antique book store vending machine offers random selections

March 25, 2022

In addition to offering rare and collectible books, an antique book shop in Toronto holds the distinction of hosting a vending machine that sells a random…

Ontario pharmacies testing virtual health care kiosks

March 25, 2022

UniDoc Health, a Canada based provider of a health care kiosk, has partnered with OnPharm-United, an Ontario organization of independent pharmacies, to test…

Sephora taps FreedomPay to expand payment, mobile POS options

March 23, 2022

Beauty retailer Sephora is deploying the FreedomPay commerce platform to expand payment and mobile POS options to customers at its 500-plus store locations.

Burroughs Accelerates Growth with Rapid Expansion in Canada

Burroughs, Inc., North America’s largest independent services partner for the full lifecycle management of cash automation, self-service, IoT, and related…

3D commerce trends to watch In 2022

by Yehiel Atias — Co-Founder and CEO, Hexa

Here's a look at new ways of providing convenient and sticky customer experiences in 2022 and beyond.

New York food market expands into fresh food vending

March 22, 2022

Farmers & Artisans, a fresh food market and bakery in Snyder, New York, has followed a trend among many retail food operators and expanded into fresh food…