Technology News & Media

Francesca’s deploys Yoobic One tech to boost employee experience

June 13, 2022

Francesca's, a women's boutique retailer, is deploying the Yoobic One workplace solution to streamline operations, boost employee experience and gain…

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Duluth Trading taps Tata Consultancy platform to boost customer satisfaction

June 13, 2022

Duluth Trading Co. is driving a seamless omnichannel checkout experience after deploying Tata Consultancy Services' TCS OmniStore unified commerce platform.

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Deploying self-service channels in retail

by Brian Lannan — Vice President, Retail Experience, Avtex

Why conversational AI is the future of customer-driven self-service.

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SafetyCulture invests in data, IoT software maker

June 9, 2022

SafetyCulture, a global workplace operations company, has invested $2.1 million in Inauro, a data and IoT software company.

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AI and where it stands in the retail industry

by Kevin Damask — Editor, Digital Signage Today

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. This…

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GameStop Italy taps Opterus to boost communications, task management processes

June 7, 2022

GameStop Italy Inc. has deployed the Opterus Opscenter to improve communications and task management processes between headquarters, store managers and…

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Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud

Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service…

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Attendees, sponsors process learning, engagement at ICX Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the…

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Walmart building 4 next-gen fulfillment centers

June 3, 2022

Walmart will build four "next generation" fulfillment centers over the next three years, with the first opening this summer in Joliet, Illinois.

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ICXA honors 2022 Elevate Award winners at annual Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.

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New Partnerships Ease Customer Service Burden in Post-Pandemic World

Businesses who included bill pay kiosks as part of their pandemic strategy realized 10 benefits that will continue to drive revenue and customer satisfaction…

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Consumers hungry for self-service options

May 26, 2022

A good majority of consumers, 81%, want more self-service options, yet only 15% are highly satisfied with today's tools, though brands believe 53% are very…

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Britain retailer taps Blue Yonder to drive omnichannel strategy

May 24, 2022

Asda, a leading British retailer, is teaming with Blue Yonder to modernize order management capabilities via Blue Yonder's Luminate Commerce technology and is…

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Walmart, DroneUp expanding drone delivery network

May 24, 2022

Walmart, in a partnership with DroneUp, aims to expand its drone delivery network to 34 sites across six states this year.

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Experts ponder the future of retail

A panel of experts at the NAMA show sought to unpack changing consumer work habits and how traditional service industries can reposition themselves to meet…

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SFLMavens teams with MetaSkins Studios on vintage digital jewelry metaverse store

May 23, 2022

SFLMaven, a provider of high-end luxury goods, is teaming with Metakins Studios SAS to design and create a metaverse presence at the brand's real estate plot…

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Amazon Go store arrives in Washington

May 23, 2022

Amazon is opening an Amazon Go store, featuring its cashierless checkout experience, in Mill Creek, Washington.

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