Home Depot holiday trees reflect smart tech infusion

November 7, 2019

Home Depot has unveiled a line of pre-lit Christmas trees boasting smart technology that lets tree owners control lights via a smartphone app.

Zulily debuts price comparison tool, offers to match Amazon, Walmart holiday sales

November 6, 2019

Online retailer Zulily is offering a comparison tool that let shoppers review its prices against major competitors, including Amazon and Walmart, and will…

How AI-driven discounting leads to more effective customer engagement

Jonathan Treiber, co-founder and CEO of RevTax, says it's time artificial intelligence made its impact in retail, just as it has with the travel, auto and…

Online retailers struggling with various issues, AI tools gaining ground

November 4, 2019

Retailers are launching AI tools at a relatively high rate, but there is still room to improve when it comes to serving hyper-personalized experiences and…

Why it’s time for brands to prioritize the happiness of millennial shoppers

By focusing on superior experiences now, brands can meet the pressing needs of their most demanding customers (millennials) — while getting ahead of the…

Presented by RetailCustomerExperience.com

Tips for integrating AI, analytics and automation into the customer experience

Lauren Kindzierski, VP of marketing at HGS, shares that forward-thinking companies are using a combination of bots and brains to deliver next-generation…

How retailers use AR, VR and 3D to enhance product visualization

Augmented reality (AR), virtual reality (VR), and 3D product visualizations can help e-commerce retailers enhance the customer experience, increase sales and…

Presented by RetailCustomerExperience.com

4 essential technologies for customer service in retail

Julien Rio, marketing director at RingCentral Engage Digital, shares why having just one customer support channel is a fail. He writes it is essential for…

Toshiba, Cybera team up to expand TCx Elevate platform

October 29, 2019

Toshiba and SD-WAN edge applications and security services provider, Cybera, are teaming up in a partnership focused on extending the capabilities of the…

Talking With: Quantum Metric CEO Mario Ciabarra on all things mobile commerce

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The mobile device is fast becoming the retail storefront for today's shoppers and they are not only expecting a seamless, frictionless mobile customer…

How to: Keep pace with the rapid pace of CX technology

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers struggle with keeping up with all the emerging customer experience technologies and the challenges in piloting and testing. Find out from an expert…

Why risk not using marketing technology when it's crucial to the digital CX?

Lynne Capozzi, CMO, Acquia, explains that while big challenges still exist, using technology to enhance CX simply can no longer be avoided.

European leisure park deploying VR experience

October 24, 2019

Spanish leisure operator, Aspro Parks, is deploying a virtual reality cinema pod in the Blue Planet Aquarium, located in Chesire, England. The VR experience is…

Rue21 taps GroupBy to enhance digital shopping experience

October 23, 2019

Fast fashion retailer, rue21, is deploying the GroupBy User Experience Platform, including search, navigation, recommendation and personalization features, to…

New York airport boasts biometric self-boarding

October 22, 2019

Terminal 1 at New York's John F. Kennedy International Airport now offers Lufthansa travelers a biometric self-boarding option.

3 ways to improve the retail app shopping experience

With mobile apps poised to become the de facto digital shopping channel, retailers can no longer treat them as an afterthought or merely an extension of the…

Presented by RetailCustomerExperience.com

Clear Channel Airports debuts digital airport advertising network

October 18, 2019

Clear Channel Airports is getting ready to launch a digital airport advertising network at the Norman Y. Mineta San Jose International Airport featuring 8…

Statue of Liberty Museum taps Diversified, BrightSign for digital signage experience

October 18, 2019

The Statue of Liberty-Ellis Island Foundation Inc. has finished a $100 million beautification project on Liberty Island, including constructing a new Statue of…

Cedar Fair upgrades amusement parks with Reflect, BrightSign digital signage

October 17, 2019

Cedar Fair Entertainment Company, owner of 11 amusement parks across the U.S. and near Toronto, Ontario, has updated its guest-facing digital signage networks.

Mood Media debuts next-gen experience platform

October 16, 2019

Mood Media is introducing Harmony, an all-in-one multimedia brand experience platform that lets brands connect and manage all in-store media via one digital…