AR and 3D aren’t just for digital commerce — they’re powerful in-store assets

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains how retailers can use immersive commerce tools to overcome in-store purchase hurdles and delight store…

Personalizing the retail experience across touchpoints

by Tim Beeson — President – North America, Natterbox

Tim Beeson, president, North America, at Natterbox, explains why it is so important for brick-and-mortar shops to focus on customer appeal.The entire shopping…

Vntana founder talks AR, VR, XR and delivering a digital experience into the real world

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Vntana Founder and CEO Ashley Crowder sees a big future ahead for AR and VR what she calls XR technology and the quest to provide retail consumers a virtual…

5 reasons why chatbots represent a huge opportunity for retailers

by Julien Rio — Marketing Director, Engage Digital, RingCentral

Julien Rio, marketing director at RingCentral Engage Digital, outlines some reasons e-commerce retailers should consider using chatbots.

Finding connection in a frictionless world

Nancy Walter, integration architect, and Ivan Bojanic, senior integration architect, Gongos, Inc., pose a question: As we approach a frictionless future, have…

Are you thinking about retail customer experience all wrong?

by Kevin Sterneckert — CMO, Symphony RetailAI

Kevin Sterneckert, CMO, Symphony RetailAI, explains how retailers, with a commitment to establishing an agile and intelligent operational performance…

Diane von Furstenberg taps NewStore to enhance customer experience

March 3, 2020

Luxury fashion brand Diane von Furstenberg is partnering with NewStore, an omnichannel-as-a-service provider, to boost the brand and customer experience while…

Funko supports kids’ toys with interactive retail touchscreen

March 2, 2020

Funko, a maker of collectible vinyl figurines, unveiled a patent-pending vending machine with a touchscreen that dispenses character toys called…

InMoment, MaritzCX join forces to form one company

February 28, 2020

InMoment and MaritzCX, both leaders in the global customer experience segment, are teaming up to create one company that will immediately support over 2,00…

Why retailers need a single source of truth to stay competitive

by Rafael Esberard — VP of Sales, VTEX

Rafael Esberard, VP of sales, North America, VTEX, shares why a 'single source of truth' is critical for attaining the strongest competitive advantage in this…

Walmart debuts Alphabot to drive grocery business

February 27, 2020

Walmart is formally debuting Alphabot, a platform that speeds up the pick, pack and delivery of online grocery orders, after piloting the system at a Walmart…

Oracle debuts flexible POS systems

February 27, 2020

Oracle Retail is advancing its Xstore Point of Service and hardware systems with the Workstation 655 and 625 that promise to deliver a more engaging shopping…

Visual search in 2020: Where it stands and where it's headed

by Jeff Hunt — CEO/Founder, Snap36

Jeff Hunt , founder and CEO of Snap36, offers up insight on why retailers need to start thinking about optimizing the retail site for visual search.

Verdane buys up Confirmit

February 25, 2020

Confirmit, a market research, customer experience and employee experience software as a solution provider, is being acquired by Verdane, a northern European…

AI to hit big in the next decade.

February 24, 2020

Artificial intelligence will hit its stride within the next decade, providing tangible benefits to business operations, employees and consumers.

How To: Use lighting to enhance customer experience

by Bill Plageman — VP of Marketing & Product Mgt, Amerlux

Bill Plageman, vice president of marketing and product development at Amerlux, explains why lighting should be viewed as a critical element in the retail…

UK digital retailer taps Oracle for product forecasting

February 21, 2020

N Brown Group Plc, a U.K.-based retailer that sells clothing, footwear and homewares through four brands, is migrating to the cloud with the help of Oracle's…

Why immersive is a key word in today's retail environment

by Steve Hastings — Founder & Executive Planning Director, isobel

isobel Founder and Executive Planning Director Steve Hastings explains why he believes the I think the keyword for retail in the future is immersive.

JDA Software rebrands as Blue Yonder

February 19, 2020

After 35 years with the name JDA Software, and two years after acquiring AI and machine learning company Blue Yonder, the software company is rebranding as…

Windstream’s cloud-based suite enables retailers to meet today’s customers’ needs

Today’s customer is highly connected and expects to be able to click and collect, do curbside pickup and have an immersive in-store experience.