Study says shopper satisfaction up 23 percent since 2008

December 20, 2013

Motorola Solutions has unveiled the results of its seventh annual Holiday Shopping Study which found that overall in-store satisfaction has grown 23 percent in…

Target reports massive card data breach, as many as 40 million affected

December 19, 2013

Target released a statement this morning acknowledging that it was hit by a massive card data breach between Nov. 27 and Dec. 15. According to the statement…

Amazon rumored to acquire mobile payments startup Gopago

December 17, 2013

Italian media is reporting that Amazon has moved to expand its mobile presence by acquiring the mobile payments startup Gopago. The Silicon Valley-based firm…

Four customer experience management predictions for 2014

Geofencing, A/B testing in real life are on the way in the coming months.

Study says 'Internet of Things' installed base will grow to 26 billion units by 2020

December 16, 2013

The Internet of Things, which excludes PCs, tablets and smartphones, will grow to 26 billion units installed in 2020, representing an almost 30-fold increase…

Symphony EYC expands Click & Collect tool

December 16, 2013

Retail software provider Symphony EYC has announced Symphony EYC Click & Collect, a comprehensive offering that the company said provides flexible…

Why Amazon is droning on about new delivery methods

by Doug Stephens — President, Retail Prophet Consulting

Analysts and consumers alike are becoming increasingly accustomed to Amazon's announcements of bold and daring new projects. Most recently it was the Jeff…

New York City WIRED store displays Fiserv's mPOS solution

December 13, 2013

This Christmas holiday season, shoppers visiting WIRED magazine's ninth annual WIRED store in New York City will be able to experience Fiserv's SpotPay mPOS…

Multidev Technologies announces new POS platform

December 12, 2013

Multidev Technologies, developers of ChainDrive POS, announced a complete redesign of the product's interface and the addition of new dynamic features.

5 ways to a customer-centric contact center

Your contact center is often the first introduction - or the last straw - a customer has with your company.

Anonymity, privacy and onions: How Tor might impact online retailers

by James Bickers

The anonymous browsing protocol raises real concerns for anyone accepting payments over the Internet.

IDC Retail Insights releases top 10 predictions for 2014

December 10, 2013

IDC Retail Insights today hosted a webinar, "IDC Retail Insights 2014 Predictions: Worldwide Retail" highlighting the top 10 predictions for the year ahead. It…

ExxonMobile joins MCX mobile payments alliance

December 10, 2013

ExxonMobile has signaled its interest in promoting mobile payments by joining the Merchant Customer Exchange. The member-owned MCX is building a…

Startup unveils wearable tech for retail floor, cloud connection

December 10, 2013

Technology start-up Theatro today announced the general availability of the Communicator Software-as-a-Service offering, a mobile workforce productivity…

SAP unveils new predictive analytics platform

December 10, 2013

Nearly 95 percent of organizations report an increase in the volume of data they have been dealing with over the last 12 months and 75 percent of organizations…

Jeopardy-winning computer Watson coming to retail apps

December 10, 2013

Watson, the IBM supercomputer that beat the two winningest Jeopardy contestants at their own game in 2011 is headed to your smartphone.

Meet the new and improved Square card reader

December 9, 2013

Square has launched the latest version of its mobile card reader, which it said performs better, is more accurate and uses less power than previous versions.

Apple Stores turning on iBeacons today

December 6, 2013

Earlier this week, The Associated Press got a demonstration of how Apple is going to use its iBeacon technology inside its retail stores. Those iBeacons are…

NRF applauds 'patent troll act'

December 5, 2013

The National Retail Federation today issued the following statement from Senior Vice President David French on House passage of H.R. 3309, the Innovation Act…

LUX Beauty Boutique rolls out in-aisle checkout app

December 4, 2013

Toronto-based company Digital Retail Apps announced the roll-out of its mobile app SelfPay at LUX Beauty Boutique in Edmonton, Alberta, Canada. With SelfPay…