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Technology News

Social media, visual content to dominate online retail

April 29, 2019

A Bazaarvoice study reveals retailers are enjoying a 111% conversion lift among shoppers that engage with visual customer generated content and a 180% revenue…

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Shutterstock debuts AR feature for iOS app users

April 29, 2019

Shutterstock if offering its first AR feature, a "view in room" capability, that lets users virtually position images on walls as part of the shopping…

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L'Oreal taps Boots for AI advice tool

April 29, 2019

L'Oreal skincare brand La Roche-Posay has launched a AI-based spot-diagnosis tool that provides mobile and PC users free advice on skin care treatment.

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Bank Customer Experience Awards competition now open

April 24, 2019

Networld Media Group is accepting entries for the 2019 Bank Customer Experience Awards competition through Friday, June 14. 

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Mulberry taps Aptos to transform supply chain

April 19, 2019

British brand Mulberry has deployed Aptos solutions to enhance pre-season and in-season planning and the next goal is focusing on supply chain management for…

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Michigan grocer boosts customer satisfaction, revenue with Toshiba self-checkout system

April 19, 2019

Value Center, a Michigan grocer, is enhancing the customer experience as well as boosting revenues following the deployment of Toshiba Global Commerce…

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Prada taps Oracle cloud tech for retail processes

April 18, 2019

The Prada Group is using Oracle technology to analyze historical data and market demands across its global retail network of 634 stores.

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British lifestyle brand deploys Contentsquare for e-commerce optimization, expansion strategy

April 18, 2019

British global luxury lifestyle brand Belstaff is deploying an optimization approach for its online storefront with the help of digital experience platform…

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Dedicated digital teams taking root among brands

April 17, 2019

Nearly half, 48%, of brands have a dedicated digital experience team to drive and shape customer experience and journey.

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Wine retailer tapping Glassbox mobile app performance tool

April 17, 2019

Vinsent, a wine merchant and marketplace, plans to deploy Glassbox's Mobilebox technology that helps retailers understand mobile app performance, from the…

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Giant Eagle boosting customer satisfaction with digital inventory, audit tool

April 16, 2019

Giant Eagle is launching a pilot program with Simbe Robotics featuring an autonomous shelf auditing and inventory analytics solution in the quest to boost…

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Parking kiosk confuses users; lawmakers want to replace it

April 9, 2019

Lawmakers in Keene, New Hampshire, are considering removing a parking kiosk after merchants complained that residents are having problems using it, costing…

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Fast checkout top of mind for grocery consumers

April 8, 2019

When it comes to the retail grocery experience, consumers want a fast checkout and many believe grocers haven't moved into the modern age and need to do more…

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AI spend to hit $35.8B this year led by retail industry

April 5, 2019

Worldwide spend on artificial intelligence systems will hit $35.8 billion this year, reflecting a 44% jump over 2018 spend, according to an IDC report.

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Canadian fashion retailer taps Sensormatic Solutions for loss prevention strategy

April 2, 2019

Ardene, a Canada-based fast-fashion retailer, is teaming up with Sensormatic Solutions to boost its loss prevention strategy as it grows internationally.

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McDonald's aims to drive more personal customer experience with tech acquisition

March 28, 2019

Expect many more drive-thru menu suggestions at McDonald's after it buys the tech-based personalization company, Dynamic Yield. McDonald's aims to use the…

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Bank of America's Erica virtual assistant boasts 6M users

March 27, 2019

Erica, the AI-driven digital banking chatbot from Bank of America, has surpassed six million users, according to a press release.

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Most shoppers embracing cross-channel retail, reveals study

March 26, 2019

Increasing consumer interest in virtual reality and augmented reality, as well as digital pay options, are revitalizing the in-store experience. A majority of…

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Wellness water brand tapping AR mirrors for in-store demos, customer engagement

March 26, 2019

In a quest to better understand the customer, Flow Alkaline Spring Water will deploy augmented reality mirrors, using Memomi technology, in the grocery…

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Cosabella launches subscription lingerie service

March 25, 2019

Cosabella is launching a monthly lingerie subscription box service utilizing the Snap+Style Business curation platform.

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