3 cases illustrating how Amazon outclasses its competitors

by Chris Petersen — Owner, IMS

Amazon continues to soar by innovating in ways other can't imagine.

Seeking youth, Macy's flagship gets a $400M face-lift. But what of loyalty?

by Bryan Pearson — President, LoyaltyOne

Youth comes but once, but if you are a retailer, it comes continuously. As Macy's continues its three-year strategy to appeal to teen shoppers, a flagship…

Email beats out social network tools in consumer communications

Retailers are more responsive and quicker to answer consumer inquiries via email and the varying degrees of communication response time reflects a big chasm…

Amazon Prime delivering food from LA restaurants

November 13, 2015

LA-based restaurants either have a new partner or new competitor now that Amazon.com has expanded Prime Now, the company's one-hour delivery service, to…

REI, sales and cold turkey: How some brands live the mission, and some miss it

by Bryan Pearson — President, LoyaltyOne

REI’s daring decision to close its doors on Black Friday represents the latest effort in the broadening movement of conscientious consumerism. The hitch for…

Walmart going full steam on Black Friday discounts starting on Thanksgiving

November 12, 2015

Walmart adjusts holiday sales strategy in light of changing consumer shopping behavior.

China’s big online shopping day a big revenue success

November 11, 2015

The annual online Chinese shopping day beats out any other global holiday shopping season.

J.C. Penney opts to open earlier on turkey day this year

November 11, 2015

J.C. Penney is hoping Thanksgiving Day shoppers will want an earlier jump time than 5 p.m. and is opening its doors to accommodate those consumers eager to…

Consumers are rapidly blurring lines and changing channels

by Chris Petersen — Owner, IMS

Future success requires going boldly where no one has gone before.

Consumers more comfortable buying, using digital gift cards

November 10, 2015

The Retail Gift Card Association found that methods of purchase and redemption are rapidly shifting to a mix of both physical and digital.

Macy's, Target opening late Thanksgiving Day

November 10, 2015

Retailers are taking various stances in regards to opening stores, online and offline, on Thanksgiving.

Why consumers are driving the retail mobile experience

by Will Hernandez — Editor, NetWorld Media Group

Executives at Money 20/20 conference discussed the importance of user feedback when developing and tweaking products and services.

Navigating the crossover: Fast casualization of the restaurant industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience…

Airport-based retailers will be busy, busy this Thanksgiving holiday

November 5, 2015

Retailers operating at nationwide airports will benefit from a healthy spike in travel traffic during the Thanksgiving season as a new report expects it will…

Email marketing remains a viable customer experience tool

by Travis Wagoner — Editor, Networld Media Group

Email is ubiquitous personally and professionally, which means email marketing is far from dead.

Amazon kicks off Black Friday weeks ahead of top shopping day

November 2, 2015

Amazon is setting its own Black Friday season, by kicking off holiday deals as November arrives.

REI shuttering stores Black Friday, urges fans, workers to enjoy the outdoors

November 2, 2015

Outdoor retailer REI is closing its doors to shoppers and urging employees, as well as consumers, to enjoy the biggest shopping day of the year in the outdoors.

ICX Symposium: What's guiding your digital media value?

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…

ICX Symposium: Transforming retail with responsive store

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a…

ICX Symposium: The customer experience is about technology + emotion

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not…