Let's Talk Retail Episode 2: How Retailers Can Thrive in the Evolving Buyer Landscape

Retailers must adapt to shifting buyer behavior as shoppers discover and engage with brands in new ways. This video highlights changing consumer research…

Tariffs in retail: What retailers should do as consumers react, experts offer advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…

Higher retail prices spurred by tariffs driving consumers toward best deal

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge.

Improving Retail Experience with In-Store Analytics

Why in-store analytics will be the game-changer for retailers: Learn how integrating in-store retail analytics benefits retailers at the point of sale.

Presented by eyefactive GmbH

2025: The year of dynamic pricing or simply smarter pricing?

by John Moss — CEO, Flintfox

Retailers that embrace greater pricing agility in 2025 will be the ones that set themselves up for long-term success and improved relationships with customers.

3 tips for hiring high-quality retail associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail store associates and leaders are brand ambassadors today and that doesn’t make hiring easy. Sibyl McCarley, SVP of people success at HireVue, shares…

Campari VP talks Gen Z consumer, value of authenticity in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at…

Are retailers listening to consumers and preparing for the imminent hyper-experiential retail renaissance?

by Rhonda Hiatt — global CEO at Clear, part of M&C Saatchi

Genuine human connection and personal interactions are going to drive retail growth, innovation, and brand loyalty this year and beyond. Brands need a plan to…

How to curate a comprehensive end-to-end customer experience

by Rob Mobsby — Digital Director, Everything Branded

Constantly learning from customers can help guide retail decisions on how to expand or refine operations to fit evolving needs.

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals

Multi-location businesses have traditionally used keyword-matching sentiment analysis and Net Promoter Score surveys to get a surface-level understanding of…

PwC leader talks robust holiday season spend, consumer trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…

A Retailer’s Guide to CX Optimization

Discover how successful retailers are improving CX, and come away with a clear understanding of the strategies they have for creating personalized and…

Presented by NICE

12 days of Christmas gifts hit an all-time price high

December 1, 2023

If the gifts cited in the "Twelve Days of Christmas" song are on the holiday buying list this year be prepared to spend more than ever.

Exploring Generative AI in Ecommerce: A 2024 Primer

Generative AI can revolutionize ecommerce by automating processes, predicting trends, and streamlining operations. Our article explores key applications and…

Chatmeter Commits $30,000 in Charitable Donations to San Diego-Based Organizations

Chatmeter, a leader in brand intelligence and reputation management, today announced the company has pledged $30,000 to three San Diego-based organizations…

AI-guided Selling for Ecommerce

Guided selling, powered by artificial intelligence (AI), is revolutionizing the sales landscape by providing brands with the ability to connect with customers…

Chatmeter Named to Inc.’s Second Annual Power Partner Awards

Inc. Business Media announced the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting…

Online holiday season to hit $221.8B, Cyber Monday to top $12B

October 12, 2023

The online holiday shopping season will be robust, according to Adobe, with a 4.8% growth in e-commerce, hitting $221.8 billion compared to last year.

Consistency key to retail customer experience, say consumers

September 18, 2023

When it comes to the retail customer experience, regardless of loyalty status, most consumer view the key to exceptional CX is providing consistent…

Economy growth rate slowing down

September 8, 2023

The economy is still growing, but its momentum is slowing, according to the National Retail Federation.