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AI

NICE VP talks AI's role in the sales conversion spectrum, eliminating friction points

Tom Yang, vice president, retail at NICE shares insight on the retail customer experience funnel, sales conversions and the role AI can play in eliminating friction points in an interview with Judy Mottl, editor of RetailCustomerExperience.

February 3, 2025

Tom Yang, vice president, retail at NICE shares insight on the retail customer experience funnel, sales conversions and the role AI can play in eliminating friction points in an interview with Judy Mottl, editor of RetailCustomerExperience.

Customer Experience Technology AI Omnichannel MarketingNational Retail Federation NICE RetailCustomerExperience.com

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