Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

This fall, financial services executives from around the globe convened at the Bank Customer Experience Summit in Chicago to learn about the latest trends in retail banking and the customer attitudes driving them. They heard from a top-notch assortment of experts in branch transformation, fintech, mobile and self-service solutions, consumer behavior and more. They even heard from consumers in a focus group-style session with millennials.

Attendees also had the chance to sample great food and libations, spend time with industry peers and see the "Magnificent" sights of Chicago, as seen in our highlights video.

Register now for the 2017 BCX Summit, Sept. 18–20 at the Sofitel Chicago Magnificent Mile!


Topics: Customer Experience, Technology

Companies: Bank Customer Experience Summit


Catch the highlights from ICX Summit

Catch the highlights from ICX Summit

If you didn't get a chance to attend the recent the Interactive Customer Experience (ICX) Summit held this past June in Dallas you can get a deep look at the exciting technology and insight shared during the three-day event.

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Cities are exploring a smart city vision that uses Internet of Things (IoT) technologies to collect and analyze data for better management of public resources and services.

How do you get the right data at the right time?

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Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

The 'ultimate bank customer experience': Are we there yet?

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At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.

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Shashank Saxena, director of strategy, integration and development for The Kroger Co., talks with Hughes' Tim Tang about business innovation at the recent CONNECT Mobile Innovation Summit.

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The ROBO 3D printer has given the design and engineering teams the power to create nearly anything that can be imagined to test, validate, explore and play to help realize client visions.

Freebirds talks mobile innovation at CONNECT Mobile Innovation Summit

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Freebirds' VP of Marketing Erin Levzow talks with Hughes' Tim Tang about the importance of mobile for both the business and the customer.

Retailers craft 'phygital' solutions

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Retailers are starting to bridge the gap between physical and digital to create phygital solutions. Two panelists spoke about this development at this year's ICX Summit.

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Video: Retailers dive into technology at Interactive Customer Experience Summit

Video: Retailers dive into technology at Interactive Customer Experience Summit

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

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HughesON delivers the powerful network to provide your business with the Omni-Channel experience.


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