Omnichannel
2022 Look Back: The year's top 5 CX blogs
RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.
December 27, 2022 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
RetailCustomerExperience offers daily news, in-depth features and Q&As with innovative retail customer experience innovators and leaders.
It's also home to a popular blogsphere where experts offer insight on a wide range of CX topics and trends each week.
Here's a look at the most popular blog contributions during 2022:
Why digital transformation is important in retail and how to get started
Without technological adaptation, traditional businesses will soon be considered irrelevant or uninteresting and this can be a threat to retailers, according to Nimit Gupta, digital marketing lead at Rezolve.ai.
5 technologies that will define brick and mortar in 2022
Find a retail organization opposed to implementing technology and Bobby Marhamat, Raydiant CEO, will show you a retail organization that won't be around too much longer. It may sound blunt, but the technology reinventing retail is truly transformative.
11 brands winning with memorable in-store experiences
Bobby Marhamat, CEO at Raydiant, shares insight on 11 brands that are making memorable, engaging, fun and whimsical in-store experiences.
3 retail trends e-commerce brands can expect in 2022
E-commerce became "the" go-to during the pandemic but it's only one trend of many this year regarding how consumer shopping habits have changed, according to Link Walls, VP of digital marketing strategy at ChannelAdvisor, a CommerceHub company.
Shoppers decide what makes a great in-store experience and here's what they want
What, exactly, do today's shoppers want from an in-store experience? The answer is clearer than you might think, according to Raydiant CEO Bobby Marhamat. Retailers, he writes, must discern between fads and sustainable trends to remain relevant.
The state of self-service checkout: 6 key takeaways
In this blog, Bobby Marhamat offers insight on why 2022 was destined to be watershed moment for self-checkout technology and adoption given data revealed in his company's "2021 State of Self-Checkout Experiences" report. The report queried 1,000 American consumers on self-checkout experiences, from how frequently they use self-service checkout kiosks to what might stop them from checking out on their own.
About Judy Mottl
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