Features
How self-serve kiosks are helping cash-paying utility customers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Alabama Power Company recognized the need to make payments easier for its cash-paying customers. Self-serve kiosks have proven helpful, and automatic payments…
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10 most read Retail Customer Experience articles of 2018
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As 2018 ends and 2019 arrives here's a great opportunity to make sure you didn't miss the top 10 most popular articles on Retail Customer Experience in 2018.
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10 most read Retail Customer Experience blogs of 2018
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure…
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Furniture retailer delivers robust CX for the holidays
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The holiday season is one of the most difficult times for brick-and-mortar retailers, as they have to compete with one another and online retailers for…
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Are you ready for Gen Z consumers? No BS allowed!
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Gen Z consumers comprise 26 percent of the population and they should not be confused with millennials.
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Amazon leader: Voice assistant makes retail experience more personal, natural, authentic
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Voice commerce continues to expand, offering retailers new ways to engage the consumer. But Patrick Gauthier, vice president of Amazon Pay, has more questions…
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VR, AR, MR? Get ready for 'extended reality’
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Extended reality, which combines VR, AR MR and 360-degree video, stands to change the way consumers and busineses interact, and much more, according to experts.
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Holiday shoppers embracing mobile big time
by David Jones — Editor, Networld Media Group
Data from Adobe Analytics shows mobile shopping reached new heights during a record Cyber Monday
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Cyber crime poses big risk to mobile holiday shopping
by David Jones — Editor, Networld Media Group
Security experts and retailers are increasingly focused on protecting the consumer's mobile shopping experience and payment platforms to ensure safe…
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Commerce 2040: The dawning of a new retail customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The rate of technological change is accelerating, and, by 2040, consumers will be using automation for more of their daily tasks.
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Emerging tech, bad customer service, omnichannel top reads in October
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience readers were interested in a wide variety of CX issues in October, from why the store is still a winning strategy to embracing…
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How Caesars Palace is delivering 3-D experiential digital signage
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The Las Vegas Strip is well known for its variety of displays, which dot almost every building. The tourist destination attracts an average of 17,70…
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A starting guide to digital signage installation
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
It is difficult to pick out the best digital signage package, but possibly an even greater challenge is the actual installation. Digital Signage Today spoke…
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Guatemala drives tourism with AR campaign
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The Tourism Board of Guatemala is looking to boost tourism with an experiential augmented reality campaign. The board partnered with JCDecaux Airport Paris, a…
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Sewing retailer stitches stronger sales, customer experience via associate training
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Quality Sewing & Vacuum, a 13-store retailer in Washington State, deployed SalesRX to enhance customer service, customer experience and drive sales. It’s…
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How banks, customers benefit from artificial intelligence
by Will Hernandez — Editor, NetWorld Media Group
The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…
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Should retail digital signage be interactive?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
With interactive digital signage, end users have to consider whether they can afford it, whether their software can support it and whether they actually need…
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CBW Bank talks digital banking and the customer experience
by Will Hernandez — Editor, NetWorld Media Group
Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…
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Blockchain and the retail customer experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Blockchain Tech News Editor Bradley Cooper, an expert source of blockchain news and technology, provides insight on how blockchain influences and plays into…
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Citi innovation leader talks customer interaction, building customer loyalty
by Will Hernandez — Editor, NetWorld Media Group
Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago at the annual CONNECT: The Mobile CX Summit…
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