Features
E-commerce retailers share benefits, challenges of data driven social media marketing
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
E-commerce retailers share insights on how they are tracking the performance of different sales channels and the challenges encountered. One big point is the…
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How Albertsons tackled digital transformation to boost customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In 2018, Albertsons Companies focused on unifying the digital experience and expanding e-commerce and loyalty, and deploying foundational tools such as search…
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Amazon Go no-cash reversal seen as response to legislative pushback
by David Jones — Editor, Networld Media Group
Amazon decision to reverse course on its cashierless Amazon Go stores is being seen as a response to economic and political push back given potential…
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How Kohl's architected its personalization initiative
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Tom Gores, senior manager of digital testing and optimization at Kohl's, shares insight on how the retailer restructured its teams to improve its…
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Target talks digital signage, using Big Data to deliver a personalized experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How do you deliver dynamic digital signage, based on Big Data, without making customers feel uncomfortable? Target, along with industry experts, offers insight…
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Share A Coke: How a personalized promotion became an e-commerce platform
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A single product promotion — Share A Coke — became a multi-product e-commerce campaign driving millions of sales.
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Rite Aid leader shares insight on its successful e-commerce strategy
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Rite Aid's digital marketing and commerce chief shares a comprehensive checklist for brick-and-mortar retailers introducing e-commerce.
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An inside view to Toyota's unified enterprise customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Toyota teamed with database marketing provider Acxiom to build an enterprise data marketing solution that makes use of both online and offline data to gain…
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Are social networks primed to be the next omnichannel frontier? Yes, no, maybe
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.
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Retail closing, cashierless, Target strategy top most-read list in March
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…
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How Orvis transformed beyond fishing equipment to an outdoor adventure brand
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Under the leadership of its director of user experience, Orvis revamped its creative and marketing teams, clarified brand identity and strengthened operations.
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Best Buy CEO talks melding digital with physical for a winning retail strategy
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Rather than falling victim to economic winds, Best Buy harnessed its resources and created a turnaround strategy that included matching Amazon on price and…
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Why Instagram Checkout may be the forerunner of the one-stop retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…
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Jewelry store transforms customer experience with AR digital signage
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Typically speaking, jewelry stores need to have a good hands-in experience to stand out among the crowd. One diamond chain, however, discovered a different way…
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Beyond ‘bricks versus clicks’: Makings of a new retail model
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The traditional brick-and-mortar "prototype" model, in which a retailer builds a flagship store to be replicated in other locations, no longer works for…
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Sam's Club, 7-Eleven push forward with cashierless stores
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Executives from Sam's Club and 7-Eleven offer insight on their progress with self-checkout initiatives and how the innovative technologies are a boon for both…
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Top February reads: Walmart, psychology, visual analytics draw readers interest
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…
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How digital signage software delivers a personalized customer experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The modern customer can pull up information instantly on their phones, and retailers and other businesses have struggled to compete for customer's attention.
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Target CEO: Earnings prove strategy is working; fulfillment is our friend
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target CEO Brian Cornell said investments over the past two years are paying off, new small formats are being well received and its fulfillment approach is…
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An insider's view of Walmart's digital transformation
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Jeremy King, Walmart's executive vice president and chief technology officer, offered insight during the NRF show on how the company formulates its technology…
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