Features
Are social networks primed to be the next omnichannel frontier? Yes, no, maybe
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.
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Retail closing, cashierless, Target strategy top most-read list in March
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…
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How Orvis transformed beyond fishing equipment to an outdoor adventure brand
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Under the leadership of its director of user experience, Orvis revamped its creative and marketing teams, clarified brand identity and strengthened operations.
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Best Buy CEO talks melding digital with physical for a winning retail strategy
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Rather than falling victim to economic winds, Best Buy harnessed its resources and created a turnaround strategy that included matching Amazon on price and…
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Why Instagram Checkout may be the forerunner of the one-stop retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…
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Jewelry store transforms customer experience with AR digital signage
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Typically speaking, jewelry stores need to have a good hands-in experience to stand out among the crowd. One diamond chain, however, discovered a different way…
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Beyond ‘bricks versus clicks’: Makings of a new retail model
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The traditional brick-and-mortar "prototype" model, in which a retailer builds a flagship store to be replicated in other locations, no longer works for…
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Sam's Club, 7-Eleven push forward with cashierless stores
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Executives from Sam's Club and 7-Eleven offer insight on their progress with self-checkout initiatives and how the innovative technologies are a boon for both…
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Top February reads: Walmart, psychology, visual analytics draw readers interest
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…
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How digital signage software delivers a personalized customer experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The modern customer can pull up information instantly on their phones, and retailers and other businesses have struggled to compete for customer's attention.
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Target CEO: Earnings prove strategy is working; fulfillment is our friend
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target CEO Brian Cornell said investments over the past two years are paying off, new small formats are being well received and its fulfillment approach is…
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An insider's view of Walmart's digital transformation
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Jeremy King, Walmart's executive vice president and chief technology officer, offered insight during the NRF show on how the company formulates its technology…
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5G is here and promises to revolutionize retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
5G technology promises to make it easier for retailers to access cloud technology, and to enable faster development of both business and consumer services.
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Experiences consumers want versus data retailers need; what's ahead?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Customer relationship strategies are impacted by more devices, more data, more category disrupting innovation and deeper customer relationships. Retailers need…
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Soho retailer entices Valentine’s Day shoppers with jewelry kiosk
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Marla Aaron, a jewelry designer, developed a vending kiosk to sell jewelry, which has generated interest in a museum, a hotel garden and now a women's…
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Intel leader: Why online retailers are leading store transformation, at least for now
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Online retailers have an advantage in transforming physical retail with technology since they operate under a different P & L model, says Intel executive Joe…
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Ready for 'robots in aisle 5'?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Robots are not only helping customers in the store; they are helping each other, as well as assisting the staff, in managing shelf inventory.
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Why China is retail’s future: Unattended stores, walletless buying, automated warehouses
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
E-commerce is driving automation on all fronts in China: purchasing; delivery; and supply chain logistics. Artificial intelligence is also driving change.
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Personalization, customization technologies gaining clout in retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Virtual shopping and shopper personalization were twin themes during the recent CES show in Las Vegas. A pair of sessions, "Shopping as a virtual adventure…
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How visual analytics is helping Chick-fil-A serve up more chicken, meet customer needs
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Chick-fil-A is using Tableau’s interactive data visualization technology to make better, faster decisions that will lead to increased revenue and higher…
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