Features
5 for 5: Top reasons to attend the ICX Summit
by Christopher Hall — director, ICX Association
There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event.
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How Ocado masters e-commerce grocery in the UK
by Elliot Maras — Managing Editor, Food Logistics
E-commerce has not taken off in the grocery sector as it has in other retail segments in the U.S., nor has it matched the performance of grocery in the U.K.
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Diamond retailer taps blockchain to drive transparency in customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate…
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Ulta Beauty tackles retail change by embracing change
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within the retail environment and that her company…
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Taco Bell's digital transformation focus of ICX Summit keynote
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation…
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Sephora shares tips, insight on crafting a retail customer personalization strategy
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Mary Beth Laughton, Sephora's executive vice president for omnichannel, offers up insight on making the shopping experience more personal and that while…
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Amazon increasing Prime fee as first quarter sales spike 43% to hit $51B
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon sales soared in first quarter of 2018 and it's a trend the mega omnichannel player expects to continue. One helpful factor is a move to increase…
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How Target is embracing the human touch to beat the competition
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its…
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Wayfair launches one-day Way Day retail shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There's Black Friday and Cyber Monday and now comes Way Day, which will take place April 25 at Wayfair.com. The retailer is launching its own retail 'holiday…
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Mobile wallets: What's stopping retail consumers from jumping on the bandwagon
by Will Hernandez — Editor, NetWorld Media Group
A TSYS study reveals mobile wallet users intend to use mobile payments more at brick-and-mortar retailers. But intent and actual use could vary based on a…
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Evolving payments tech challenges merchants to keep pace with shoppers' expectations
by Will Hernandez — Editor, NetWorld Media Group
Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of…
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Kroger, Sprouts Farmers Market on the future of the grocery store
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While e-commerce continues to expand, consumers still want to visit the store for fresh food. Supermarkets need to find ways to improve the in-store shopping…
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Intel's Christie Rice talks customer experience, digital innovations
by Christopher Hall — director, ICX Association
The ICX Association sat down with Intel’s Christie Rice, worldwide global digital signage and interactive kiosk segment director for the Intel's IoT Group, to…
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Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead…
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Personalization, physical-digital integration dominating retail innovation
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Recognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver more interactive customer…
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Watch out Amazon Go, China's BingoBox is on the move
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
BingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received significant venture funding.
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Mall of America embracing chatbot to boost retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology…
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Digital transformation a reality for grocery brands, retailers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers and brands share the need to become omnichannel marketers in order to maintain customer loyalty and enhance customer relationships. Because of this…
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Mobile payment: Redefining the customer experience for unattended retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology…
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Researchers predict ‘tipping point’ for grocery e-commerce to arrive in 2025
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Changing demographics, a collaboration among retailers and "pure play" digital merchants and dedicated staffing to support e-commerce are among the factors…
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