Features
SXSW: Preparing for the new omnichannel customer experience
With so many discussions about omnichannel at SXSW, it's easy to assume we're all talking about the same thing.
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How to make a better wireless store experience
Expectations of wireless carriers continue to rise, not just coverage and pricing but also the in-store experience.
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Retail roundtable: What could Radio Shack have done differently?
Is this once-great retailer going to go the way of Circuit City?
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What retailers can learn from the hospitality industry
Transforming culture requires a shift in focus, where friendliness and helpfulness are emphasized as much as efficiency.
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Three ways retailers should prepare for the 'Internet of Things'
Retailers must prepare now for the changes that are coming. Here are three ways to get a head start.
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Report says Target knew about the data breach, but did nothing
The retailer had a working anti-malware system in place before the breach, but it was ignored.
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Big data: Personalizing the customer experience in real time
Delivering a personalized customer experience is taking on new dimensions to address tectonic shifts in buying patterns.
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Crafting the perfect ambient scent for your stores via the 'six scent families'
More retail designers are now contemplating the role of scent in the customer experience.
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SXSW: Retail innovation in the age of the customer
Discussions about how customers interact with brands gave way to how brands have a lot to learn from entrepreneurial retailers.
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Six questions to get actionable feedback from customers
It's important to ask questions, but it's also easy to ask questions that lead the witness.
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Sport Chek flagship launches another digital revolution
The Canadian sporting goods giant continues to fight the good fight in keeping alive brick-and-mortar retail.
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Voice for the customer: The impact of internal customer advocates
Customers need someone inside the organization who is constantly fighting on their behalf.
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With Flow, showrooming moves beyond barcodes
Amazon's mobile app uses live photo recognition to let showroomers build shopping lists.
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Coupon trends of 2013: Like a box of chocolates
Diverse approaches to coupon marketing led to better distribution and higher average values.
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Five unique ways containers can add 'pop' to retail sales
Selling goods is just one way to leverage the power of a pop-up location.
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Clicks to bricks to clicks: Bringing curated commerce back into the store
Three ways retailers can imitate the online product curation model to create a boutique shopping experience.
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Retail customer satisfaction improves for a third consecutive year
Better customer service, discounting more than offsets a drop in customer satisfaction with online retail.
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Five ways to get the best out of Generation Y employees
Like the Baby Boomers before them, Gen Y employees will reshape the working world.
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To create mobile shopping traction, retailers should think beyond payment
SAP study finds that most U.S. consumers use smartphones and tablets for research, but not final purchases.
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Five tips to make the most of your Valentine's Day retail experience
Only 54 percent of Americans are planning to celebrate Valentine's Day this year, compared to 60 percent last year.
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