Features
Retail lessons for today, learned from PBS' Mr. Selfridge
It turns out that what was true 100 years ago in retail is still true today.
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How to ensure a symbiotic mobile marketing strategy
A brand's app and mobile wallets create a cross-pollination effect that's unrivaled for driving consumer engagement.
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Creating a differentiated experience that customers actually enjoy
Too often, unfortunately, retailers' differentiated customer experiences blend together in a sea of sameness.
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Nikki Baird to give keynote on privacy at CONNECT summit
Top retail analyst Nikki Baird will explore rapidly advancing technology and consumer tolerance for being tracked.
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Five steps to a shopper-centric discovery experience
Online retailers need to put the person back in personalization.
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What Whole Foods teaches us about visual merchandising
As much as any retailer can, Whole Foods embodies the notion that stores aren't simply places to buy things.
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Privacy-friendly location-based marketing: Giving customers the control
Crafting a non-invasive location policy is key to keeping customers from opting out of push messaging or location awareness.
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'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation Summit
The self-professed "mobile geek" co-founded Vibes before text messaging was even possible in the U.S.
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Retailers of the future: Innovative retailers take on the Amazon juggernaut
Going up against Amazon's Goliath can be challenging for the more David-sized specialty retailers.
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SXSW: Preparing for the new omnichannel customer experience
With so many discussions about omnichannel at SXSW, it's easy to assume we're all talking about the same thing.
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How to make a better wireless store experience
Expectations of wireless carriers continue to rise, not just coverage and pricing but also the in-store experience.
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Retail roundtable: What could Radio Shack have done differently?
Is this once-great retailer going to go the way of Circuit City?
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What retailers can learn from the hospitality industry
Transforming culture requires a shift in focus, where friendliness and helpfulness are emphasized as much as efficiency.
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Three ways retailers should prepare for the 'Internet of Things'
Retailers must prepare now for the changes that are coming. Here are three ways to get a head start.
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Report says Target knew about the data breach, but did nothing
The retailer had a working anti-malware system in place before the breach, but it was ignored.
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Big data: Personalizing the customer experience in real time
Delivering a personalized customer experience is taking on new dimensions to address tectonic shifts in buying patterns.
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Crafting the perfect ambient scent for your stores via the 'six scent families'
More retail designers are now contemplating the role of scent in the customer experience.
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SXSW: Retail innovation in the age of the customer
Discussions about how customers interact with brands gave way to how brands have a lot to learn from entrepreneurial retailers.
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Six questions to get actionable feedback from customers
It's important to ask questions, but it's also easy to ask questions that lead the witness.
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Sport Chek flagship launches another digital revolution
The Canadian sporting goods giant continues to fight the good fight in keeping alive brick-and-mortar retail.
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