Features
Time Warner Cable debuts new Flagship Experience Store
Interactive digital signage creates a completely new atmosphere for buying cable services at NYC flagship store.
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Three things you need to know about Amazon's price strategy
In March, Amazon changed prices on an average of 15-18 percent of its assortment every day, and this number is growing.
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Why in-queue merchandising matters (infographic)
The waiting line is a golden opportunity to reach consumers, but restraint and proper design are key.
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A retailer's customer experience checklist
Although they may be harder to tick off in a simple box, customer-centric strategies are extremely important to get right.
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Retail lessons for today, learned from PBS' Mr. Selfridge
It turns out that what was true 100 years ago in retail is still true today.
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How to ensure a symbiotic mobile marketing strategy
A brand's app and mobile wallets create a cross-pollination effect that's unrivaled for driving consumer engagement.
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Creating a differentiated experience that customers actually enjoy
Too often, unfortunately, retailers' differentiated customer experiences blend together in a sea of sameness.
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Nikki Baird to give keynote on privacy at CONNECT summit
Top retail analyst Nikki Baird will explore rapidly advancing technology and consumer tolerance for being tracked.
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Five steps to a shopper-centric discovery experience
Online retailers need to put the person back in personalization.
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What Whole Foods teaches us about visual merchandising
As much as any retailer can, Whole Foods embodies the notion that stores aren't simply places to buy things.
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Privacy-friendly location-based marketing: Giving customers the control
Crafting a non-invasive location policy is key to keeping customers from opting out of push messaging or location awareness.
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'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation Summit
The self-professed "mobile geek" co-founded Vibes before text messaging was even possible in the U.S.
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Retailers of the future: Innovative retailers take on the Amazon juggernaut
Going up against Amazon's Goliath can be challenging for the more David-sized specialty retailers.
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SXSW: Preparing for the new omnichannel customer experience
With so many discussions about omnichannel at SXSW, it's easy to assume we're all talking about the same thing.
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How to make a better wireless store experience
Expectations of wireless carriers continue to rise, not just coverage and pricing but also the in-store experience.
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Retail roundtable: What could Radio Shack have done differently?
Is this once-great retailer going to go the way of Circuit City?
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What retailers can learn from the hospitality industry
Transforming culture requires a shift in focus, where friendliness and helpfulness are emphasized as much as efficiency.
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Three ways retailers should prepare for the 'Internet of Things'
Retailers must prepare now for the changes that are coming. Here are three ways to get a head start.
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Report says Target knew about the data breach, but did nothing
The retailer had a working anti-malware system in place before the breach, but it was ignored.
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Big data: Personalizing the customer experience in real time
Delivering a personalized customer experience is taking on new dimensions to address tectonic shifts in buying patterns.
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