Voice for the customer: The impact of internal customer advocates

Customers need someone inside the organization who is constantly fighting on their behalf.

With Flow, showrooming moves beyond barcodes

Amazon's mobile app uses live photo recognition to let showroomers build shopping lists.

Coupon trends of 2013: Like a box of chocolates

Diverse approaches to coupon marketing led to better distribution and higher average values.

Five unique ways containers can add 'pop' to retail sales

Selling goods is just one way to leverage the power of a pop-up location.

Clicks to bricks to clicks: Bringing curated commerce back into the store

Three ways retailers can imitate the online product curation model to create a boutique shopping experience.

Retail customer satisfaction improves for a third consecutive year

Better customer service, discounting more than offsets a drop in customer satisfaction with online retail.

Five ways to get the best out of Generation Y employees

Like the Baby Boomers before them, Gen Y employees will reshape the working world.

To create mobile shopping traction, retailers should think beyond payment

SAP study finds that most U.S. consumers use smartphones and tablets for research, but not final purchases.

Five tips to make the most of your Valentine's Day retail experience

Only 54 percent of Americans are planning to celebrate Valentine's Day this year, compared to 60 percent last year.

At Marc Jacobs pop-up shop, customers paid with a tweet

The designer experimented with getting shoppers to trade social currency for their purchases.

Victoria's Secret, Nike top retail brand engagement index

Brand Keys has published the results of its 2014 study of emotional loyalty and engagement in retail.

Five ways to improve customer service with video

Video can help reduce customer service costs, and is more likely to get your customers engaged.

Global e-commerce sales to hit $1.5 trillion, driven by growth in emerging markets

Asia-Pacific leapfrogs North America to become world's largest regional e-commerce market.

January retail numbers: Shoppers battle the weather for good deals

Shopper traffic and window conversion showed improvement over last year for yet another month.

Retailers commit to collaborative approach to reduce fraud

NRF said retailers are willing to do their part, but banks and card companies must also shore up the payments system.

Can online shopping behavior pick the Super Bowl winner?

Whichever team wins, online retailers should be happy with Sunday's result.

Retail Roundtable: Amazon's patent for 'anticipatory shipping'

by James Bickers — Editor, Networld Alliance

Can the online giant really ship products before they're ordered, or is this another well-executed piece of hype?

Starbucks CEO talks gift card, mobile payment trends

by Alicia Kelso — Editor, QSRWeb.com

The company processed 2-plus million new Starbucks card activations a day leading up to Christmas.

Point of sale mindset: How analytics can increase in-store sales

The use of in-store data as a way to increase sales is one of the most cutting-edge fields in analytics.

A love song to Mr. Sears and Mr. Roebuck

Sears Holdings just announced its plans to close its flagship Loop location in Chicago this April.