Features
Crafting the perfect ambient scent for your stores via the 'six scent families'
More retail designers are now contemplating the role of scent in the customer experience.
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SXSW: Retail innovation in the age of the customer
Discussions about how customers interact with brands gave way to how brands have a lot to learn from entrepreneurial retailers.
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Six questions to get actionable feedback from customers
It's important to ask questions, but it's also easy to ask questions that lead the witness.
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Sport Chek flagship launches another digital revolution
The Canadian sporting goods giant continues to fight the good fight in keeping alive brick-and-mortar retail.
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Voice for the customer: The impact of internal customer advocates
Customers need someone inside the organization who is constantly fighting on their behalf.
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With Flow, showrooming moves beyond barcodes
Amazon's mobile app uses live photo recognition to let showroomers build shopping lists.
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Coupon trends of 2013: Like a box of chocolates
Diverse approaches to coupon marketing led to better distribution and higher average values.
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Five unique ways containers can add 'pop' to retail sales
Selling goods is just one way to leverage the power of a pop-up location.
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Clicks to bricks to clicks: Bringing curated commerce back into the store
Three ways retailers can imitate the online product curation model to create a boutique shopping experience.
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Retail customer satisfaction improves for a third consecutive year
Better customer service, discounting more than offsets a drop in customer satisfaction with online retail.
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Five ways to get the best out of Generation Y employees
Like the Baby Boomers before them, Gen Y employees will reshape the working world.
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To create mobile shopping traction, retailers should think beyond payment
SAP study finds that most U.S. consumers use smartphones and tablets for research, but not final purchases.
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Five tips to make the most of your Valentine's Day retail experience
Only 54 percent of Americans are planning to celebrate Valentine's Day this year, compared to 60 percent last year.
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At Marc Jacobs pop-up shop, customers paid with a tweet
The designer experimented with getting shoppers to trade social currency for their purchases.
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Victoria's Secret, Nike top retail brand engagement index
Brand Keys has published the results of its 2014 study of emotional loyalty and engagement in retail.
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Five ways to improve customer service with video
Video can help reduce customer service costs, and is more likely to get your customers engaged.
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Global e-commerce sales to hit $1.5 trillion, driven by growth in emerging markets
Asia-Pacific leapfrogs North America to become world's largest regional e-commerce market.
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January retail numbers: Shoppers battle the weather for good deals
Shopper traffic and window conversion showed improvement over last year for yet another month.
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Retailers commit to collaborative approach to reduce fraud
NRF said retailers are willing to do their part, but banks and card companies must also shore up the payments system.
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Can online shopping behavior pick the Super Bowl winner?
Whichever team wins, online retailers should be happy with Sunday's result.
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