NRF 2014: The show floor, in tweets and vines

Attendees made good use of social media at this year's BIG Show.

Tapping big data to improve the customer experience

We will have 40 trillion gigabytes of data by 2020. What are we going to do with it?

New Year's resolution: Stop negative reviews from ruining your customer experience

Here are three ways brands can get a handle on negative comments and address them productively.

Target, Neiman Marcus feeling the pain of data breaches

Target has lost nearly 85 percent of its brand equity on the values of trust and security.

NRF 2014: The coolest new products, and why

Many of today's coolest new products are the result of the small daily activities of consumers.

Facebook exec names 3 trends driving retail personalization

Online shopping is increasingly being driven by an "I'll know it when I see it" phenomenon.

NRF 2014 opener: Retail stores 'meet a human need, not just a commercial one'

by James Bickers — Editor, Networld Alliance

An innovative mall operator opened this year's Big Show with a fresh breath of optimism and positivity.

A tale of Dos Equis and romancing the brand

What retail marketers can learn from the most interesting man in the world.

Costco co-founder Jim Sinegal to accept NRF's Gold Medal Award next week

Nike named retail innovator of the year; Half Price Books VP also to be honored.

How real-life customer needs drive innovation

Customer experience innovation is all about looking for examples of what's working and what your customer really wants next.

Retail trends in customer experience for 2014

In 2014, the push for truly remarkable customer experiences will become even more intense.

What the future holds for retail iPad apps

From low-bandwidth video to eco-friendly communication, the tablet will transform retail even more than it already has.

Is digital signage enough to deliver great retail experiences?

A creative director offers three ways to do more with your in-store screens.

Three ways to improve local customer experiences during the post-holiday rush

For many retailers, the post-holiday rush can be just as challenging as the holiday shopping season.

Four customer experience management predictions for 2014

Geofencing, A/B testing in real life are on the way in the coming months.

Tips for embracing showrooming during the holidays

In a surprising move, Best Buy is wholeheartedly embracing showrooming this holiday season. What gives?

5 ways to a customer-centric contact center

Your contact center is often the first introduction - or the last straw - a customer has with your company.

Anonymity, privacy and onions: How Tor might impact online retailers

by James Bickers

The anonymous browsing protocol raises real concerns for anyone accepting payments over the Internet.

Nearly 70 percent of consumers under age 30 consider social issues before buying

Study also finds increasing demand for conflict-free gifts.

Digital signage and the 'Store of the Future'

by Christopher Hall

A digital signage integrator offers a look ahead to the future of omnichannel and brick-and-mortar retail.