5 ways to a customer-centric contact center

Your contact center is often the first introduction - or the last straw - a customer has with your company.

Anonymity, privacy and onions: How Tor might impact online retailers

by James Bickers

The anonymous browsing protocol raises real concerns for anyone accepting payments over the Internet.

Nearly 70 percent of consumers under age 30 consider social issues before buying

Study also finds increasing demand for conflict-free gifts.

Digital signage and the 'Store of the Future'

by Christopher Hall

A digital signage integrator offers a look ahead to the future of omnichannel and brick-and-mortar retail.

Five ways to make waiting in line a better experience

Distraction is the name of the game when it comes to a waiting line.

Retail Roundtable: Amazon and USPS Sunday shipping

by James Bickers — Editor, Networld Alliance

Our experts weigh in on possible ramifications of this very big retail partnership.

Understanding the Mobile Location Analytics Code of Conduct

Retailers can comply with best practices for customer privacy while still ensuring the best holiday shopping experience.

'Tis the season for digital signage at Saks Fifth Avenue

by Christopher Hall — w, t

Digital signage is playing a leading role in this year's Saks Fifth Avenue holiday display in New York City.

Why customer loyalty isn't a 10-step process

Many have tried, but you can't develop a simple 10-step list for building loyalty. 

Mintel's senior retail and apparel analyst releases Black Friday comments

Ali Lipson gives a roundup of recent retail news, and her thoughts on the impact for US retailers this holiday season.

Five steps toward developing 'programmable retail'

Retail strategist discusses how to bring certain characteristics of the e-commerce world to the brick-and-mortar store.

Four ways to fight showrooming with data

A thorough understanding of the practice can lead to strategies that help thwart the loss of customers to online competition.

Technology meets beauty in a New York subway station

A L'Oreal retail kiosk in the Bryant Park subway station gives New Yorkers a high-tech beauty consultation.

Smartphones are transforming retail, not with technology, but with messy humanity

A profound transformation in retail is now underway. But it's not what you think.

CETW: Mobile marketing expert talks anti-showrooming strategies

by James Bickers

Survey data reveals an across-the-board increase in all showrooming behaviors.

Deloitte annual holiday survey: More consumers shopping mobile and local

Many shoppers plan to frequent local small businesses when visiting stores this holiday season.

Online retailer could benefit from some 'inside-the-box' thinking

One shopper presents a virtual case study on how not to deliver good customer service.

What AT&T's redesign can teach you about your stores

Especially for electronics and technology retailers, the human touch is becoming more important than ever.

Halloween real-time store audits: The good, the bad, and the scary

Consumer spending on Halloween is predicted to reach $6.9 billion this year, an increase of more than 54 percent since 2005.

Can you afford to ignore cash in your kiosks?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Although payment options abound, cash should remain part of your business operation.