Have you experienced your customer experience - as a customer?

Can you assume, with any confidence, that shoppers will enjoy something you've never tried yourself?

No touchscreen required: New tech turns tables interactive

Digital signage projection helps to turn every table into a touchscreen.

French retailer Orchestra looks down the endless aisle

The children's specialty retailer turned to touchscreen kiosks to solve its out-of-stock issues.

Staples takes a page from the omnichannel playbook (Video)

The office supply chain's recent prototype stores aim to blend online with in-store.

For retail, 'Big Data' means big benefits

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The benefits of predictive analytics in retail could outweigh the potential for consumer concern.

How Intel is tackling omnichannel with digital signage

by Christopher Hall

The company's latest platform helps retailers keep pace with new technologies.

Commentary: Is showrooming like restless leg syndrome?

The showrooming epidemic may turn out to be just a bunch of hype.

Should retail selling floors encourage English-only?

Whole Foods is reviewing its language policy after two Spanish-speaking workers said they were suspended for complaining about it.

Commentary: Breaking down silos with in-store mobility

Innovative retailers are creating a richer customer experience with mobile devices.

Consumers are rewriting the rules of retail in China

In a country that measures time in centuries, retail is changing overnight.

Mobile engagement is now a consumer expectation

by Alicia Kelso — Editor, QSRWeb.com

Experts predict mobile payments will reach critical mass in the next few years.

Sport Chek Retail Lab cultivates tech-heavy customer experience

by Christopher Hall

The Canadian sporting goods chain created an award-winning retail environment at its flagship in Toronto.

How tablets and touchscreens are integral to the in-store experience

Retailers must incorporate technology that customers want in order to provide a seamless omnichannel experience.

Why retailers must excel in the 4 Cs instead of just the 4 Ps

Marketing 101 classes are being rewritten … by consumers.

Putting the 'custom' back in customer

A commentary on how to save brick-and-mortar retail with tailored in-store experiences.

Should purchasing intent be used to alter prices?

Charging different prices to different people may be discriminatory for the same reasons "ladies' nights" have been banned in some states.

How to keep pace in the loyalty marathon

When running a marathon or building a loyalty program, remain patient, stick to your plan and trust your training.

Mobile: The new screen in a multiscreen world

by James Wester

A recent symposium in Dallas discussed ways to fit interactive and mobile technologies into the omnichannel equation.

Will an Internet sales tax bring fairness or confusion?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The Marketplace Fairness Act is causing a divide in the industry and has tax experts bracing for chaos.

Retail reboot: The changing face of retail worldwide

The evolution and tide of consumer change is global ... and is escalating.