Are Nordstrom and Pinterest made for each other?

Nordstrom is big on Pinterest, but will the social media site be big inside the chain's department stores?

Empathy, emotion and the customer experience

Eighty percent of companies think they deliver great experiences, but only 8 percent of customers agree.

Retailers shaking up self-checkout offerings as deployments increase

The global installed base of self-checkouts will nearly double within five years, an RBR study finds.

How do retail shoppers feel about surveillance?

The eyes in the mannequin just might be watching every move you make.

In-aisle self-scanning enters the Middle East

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

A concept store in Abu Dhabi implements in-aisle scanning to go with the area's modernization project.

Wooing shoppers with personalization

Retailers have realized they must create personalized shopping experiences in order to effectively compete.  

Commentary: 4 benefits of omnichannel retailing

Retailers need an omnichannel strategy to maintain a competitive edge and retain the connected shopper.

Are pop-ups a permanent fixture in retailing?

For shopping centers and permanent stores, a pop-up can create excitement and a sense of urgency that can drive traffic.

Commentary: Three business principles retailers should invest in

Should business and brands always love 'what's new'?

Commentary: Why retail must differentiate or die

Retailers can no longer be all things to all shoppers.

From connectivity to smart infrastructure, Motorola prepares for retail's future

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

A look at how shoppers, retailers and stores are using tech to smarten up. 

Have you experienced your customer experience - as a customer?

Can you assume, with any confidence, that shoppers will enjoy something you've never tried yourself?

No touchscreen required: New tech turns tables interactive

Digital signage projection helps to turn every table into a touchscreen.

French retailer Orchestra looks down the endless aisle

The children's specialty retailer turned to touchscreen kiosks to solve its out-of-stock issues.

Staples takes a page from the omnichannel playbook (Video)

The office supply chain's recent prototype stores aim to blend online with in-store.

For retail, 'Big Data' means big benefits

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The benefits of predictive analytics in retail could outweigh the potential for consumer concern.

How Intel is tackling omnichannel with digital signage

by Christopher Hall

The company's latest platform helps retailers keep pace with new technologies.

Commentary: Is showrooming like restless leg syndrome?

The showrooming epidemic may turn out to be just a bunch of hype.

Should retail selling floors encourage English-only?

Whole Foods is reviewing its language policy after two Spanish-speaking workers said they were suspended for complaining about it.

Commentary: Breaking down silos with in-store mobility

Innovative retailers are creating a richer customer experience with mobile devices.