Consumers are rewriting the rules of retail in China

In a country that measures time in centuries, retail is changing overnight.

Mobile engagement is now a consumer expectation

by Alicia Kelso — Editor, QSRWeb.com

Experts predict mobile payments will reach critical mass in the next few years.

Sport Chek Retail Lab cultivates tech-heavy customer experience

by Christopher Hall

The Canadian sporting goods chain created an award-winning retail environment at its flagship in Toronto.

How tablets and touchscreens are integral to the in-store experience

Retailers must incorporate technology that customers want in order to provide a seamless omnichannel experience.

Why retailers must excel in the 4 Cs instead of just the 4 Ps

Marketing 101 classes are being rewritten … by consumers.

Putting the 'custom' back in customer

A commentary on how to save brick-and-mortar retail with tailored in-store experiences.

Should purchasing intent be used to alter prices?

Charging different prices to different people may be discriminatory for the same reasons "ladies' nights" have been banned in some states.

How to keep pace in the loyalty marathon

When running a marathon or building a loyalty program, remain patient, stick to your plan and trust your training.

Mobile: The new screen in a multiscreen world

by James Wester

A recent symposium in Dallas discussed ways to fit interactive and mobile technologies into the omnichannel equation.

Will an Internet sales tax bring fairness or confusion?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The Marketplace Fairness Act is causing a divide in the industry and has tax experts bracing for chaos.

Retail reboot: The changing face of retail worldwide

The evolution and tide of consumer change is global ... and is escalating.

Google finds the silver lining to showrooming

New report finds consumers depend on their smartphones, but it's not all bad for merchants.

M&S marks payment milestone

by James Wester

The retailer completed its deployment of contactless terminals and released significant usage numbers.

Professor weighs benefit vs. risk of facial recognition technology

Retailers have collected data on customer preferences and demographics for years, but biometrics takes it to a new level.

Are checkout impulse buys a mobile casualty?

Sales of items typically stocked near grocery checkout counters have fallen sharply over the last year and a half.

Automated retail could be a mobile payments kickstarter

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The ubiquity of vending may help push mobile payments into the mainstream.

Commentary: Evoking the shopper's wants and needs

How interactive digital signage through mobile brings shoppers' desires to focus.

Opinion: How social media is changing retail

The traditional path to purchase has been disrupted by the convergence of websites, kiosks, tablets, smartphones and social media.

What's new, and what's not, about giving great customer service

Customers have changed in ways that will profoundly impact how you deal with them.

Key considerations for digital signage and omnichannel retail

by Christopher Hall — writer, self

New store designs should incorporate digital signage when planning for an omnichannel strategy.