Roundup: How to deliver 'knock your socks off' customer service

Enjoy these excerpts from the customer service classic that recently turned 20.

CETW12: Using other media to push mobile

Retailers must provide a connected experience in order to thrive.

CETW12: Engaging customers takes more than kiosks, digital signs

Author Brian Solis shared with attendees how they can best connect with customers.

CETW 2012: A sneak peek of what's on display

CETW rolls into the city by the bay this week, showcasing kiosks, digital signage and customer-engaging tech.

For retail, honesty is the only policy

Misleading customers leads to far worse problems than telling them something unpleasant they need to hear right now.

Coinstar counting on new kiosk concepts to expand footprint

Movie rentals and coin counting aren't the only markets Coinstar hopes to dominate.

Gestural-interactive digital signage interacts with shoppers (Video)

STRATACACHE's new gestural-interactive solution lets customers dance with your digital signage.

PayPal Here to Square Mobile Payments: 'It's on!'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

First the square, now the triangle. Which will corner the mobile payments market?

Why timeliness and responsiveness are crucial for retail

The best time for anything is the time that is best for the customer.

NBC's Fashion Star puts winning designs in-store the next day

Macy's, H&M and Saks will sell the reality show's best designs.

Retail Bracket Madness - cast your vote!

by James Bickers — Editor, Networld Alliance

Which retailer provides the best customer experience? Cast your votes today!

The four benefits of multi-channel retailing

Multi-channel retailing offers plenty of benefits to retailers, benefits that make investing in the strategy worthwhile.

Big data's impact on retail customer loyalty

Many companies still invest 80 percent of their resources on customer acquisition, only 20 percent on retention.

GlobalShop 2012 round-up

In case you missed it, here's our coverage of this year's GlobalShop, in one convenient place.

Isis announces support of major POS vendors

by James Wester

Isis Mobile Wallet to be enabled at the point of sale on equipment from VeriFone, ViVoTech, Ingenico and Equinox.

Square rethinks the register

by James Wester

POS company introduces new app for brick-and-mortar retailers to accept credit cards, mobile payments.

GlobalShop 2012: 5 consumer trends that retailers can't ignore

High gas prices and aging populations are changing how retailers market to consumers.

GlobalShop 2012: 8 ways the smartphone can help your customers love you

Mobile technology is not the brick-and-mortar retailer's enemy.

DSE 2012: Show and tell

by Christopher Hall — writer, self

The annual DSE show is both a trade show and educational series for the digital signage industry.

GlobalShop 2012: Why leveraging social shopping will lead to better sales

Retailers need to use social shopping trends to their advantage.