What retailers should know about Google Glasses

Retail experts and techies debate the technology's feasibility and why retailers should care.

Opinion: Customization becoming essential to the customer experience

Far from being just a feature, customization is a product strategy.

Unlike Apple's walled content garden, Amazon is 'building forests'

The online retailer's deal with J.K. Rowling might hint at its digital retail dominance.

Nanonation rocks out ambient digital signage, product info kiosks (Video)

The company talks retail solutions in digital signage and kiosks.

3 ways to stop theft at the self-checkout

Security experts give tips on protecting inventory.

RAMP: Software allows retailers to remotely manage all solutions (video)

Joseph Grove of Retail Customer Experience discussed the solution with Kaseya's Ray Barber.

CETW12: How to integrate touchscreens with tablets in retail (Video)

Touch tech firm reimagines the retail space at Customer Engagement Technology World.

CETW12: Digital Darwinism means only the engaging survive (Video)

by Christopher Hall — writer, self

Creating experiential DOOH campaigns: It's a retail jungle out there; only the adaptable and engaging will survive.

Study: Mobile isn't the end for brick-and-mortar stores

Most consumers still want to shop in stores.

CETW12: NCR integrating mobile with digital signage, kiosks (Video)

NCR partners with app company to create a chain from digital signage to mobile to self-service kiosks.

CETW12: Loyalty program uses tablets, smartphones for easy adoption

RewardMe makes it easy for retailers and consumers to embrace loyalty programs.

Roundup: How to deliver 'knock your socks off' customer service

Enjoy these excerpts from the customer service classic that recently turned 20.

CETW12: Using other media to push mobile

Retailers must provide a connected experience in order to thrive.

CETW12: Engaging customers takes more than kiosks, digital signs

Author Brian Solis shared with attendees how they can best connect with customers.

CETW 2012: A sneak peek of what's on display

CETW rolls into the city by the bay this week, showcasing kiosks, digital signage and customer-engaging tech.

For retail, honesty is the only policy

Misleading customers leads to far worse problems than telling them something unpleasant they need to hear right now.

Coinstar counting on new kiosk concepts to expand footprint

Movie rentals and coin counting aren't the only markets Coinstar hopes to dominate.

Gestural-interactive digital signage interacts with shoppers (Video)

STRATACACHE's new gestural-interactive solution lets customers dance with your digital signage.

PayPal Here to Square Mobile Payments: 'It's on!'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

First the square, now the triangle. Which will corner the mobile payments market?

Why timeliness and responsiveness are crucial for retail

The best time for anything is the time that is best for the customer.