Customer experience lessons from the NBC Olympic #epicfail

NBC shows us why retailers must cater to their customers' needs, not their own agendas.

RCE Podcast episode 5: Amazon profits plummet, more JC Penney news, and whether 'Made in America' still matters

Amazon made an awful lot of money in the second quarter - but kept only a fraction of it. We run the numbers in this episode, then talk about all of the news…

Redbox responsible for Coinstar's Q2 growth

Q2 earnings call detailed the company's new ventures, didn't address streaming service scheduled to launch this year.

4 retailers with hot summer marketing tactics

Retail experts discuss how to incorporate summer into marketing plans.

RCE Podcast episode 4: Mobile retail marketing and Walmart's innovative approach to back-to-school

The mobile phone brings with it an almost infinite array of possibilities for retail marketers, but new innovations bring new concerns about ethical marketing…

Small pet retailer still running with the big dogs

The CEO of a small chain of pet boutiques explains how he competes with big-box competitors.

Commentary: Paying attention to the Retail Rule of Six

Loyal customers are six times more likely to rebuff competitive offers, especially price-based offers.

Feet in the lettuce: The curious incident of employees, social media and a brand

How three employees, one smartphone and a social website threw a major company into crisis mode

Study: One in 10 smartphone owners have written a review while in-store

Mobile and social customer experience strategies are becoming more important than ever for brands.

The customer-centric retail pricing zone

Analyzing shopping patterns across multiple stores allows for a more profitable pricing-zone strategy.

The customer loyalty/customer experience conundrum

Retailers often make the mistake of equating customer loyalty with the customer experience.

Five ways to drive customer conversion rates in your stores

Increasing conversion rate is a sales opportunity that many retailers completely overlook.

Skype Station digital signage kiosks taking off

Estonian tech company says new Skype-capable kiosks will drive traffic and ad revenue for customers.

How to integrate digital for a great multichannel experience

Blending digital channels into a company's overall multichannel approach requires changes beyond the sales force.

Go mobile or go home: Check-out lines are disappearing

Retailers must embrace mobile POS solutions to stay relevant.

Vending kiosks providing retailers variety of solutions

From dispensing products to tracking consumer behavior, vending kiosks are the new go-to retail solution.

Four retailers who translated social media into revenue

Marketing pros give tips on what to do with all those fans and followers.

Retail tech heats up to beat holiday shopping lockdown

by Christopher Hall — w, t

Behind-the-scenes prep for the holidays is underway, with digital signage and engagement tech on the upswing.

Study: Self-checkout is here to stay

North America replaced western Europe as the largest region for self-checkout shipments in 2011.

Driving growth by changing the marketing and sales dynamic

Marketing execs can get so caught up in words, pictures and messages that they fail to focus on ROI.